Hybrid Customer Support Agent - French bei Cognizant

%3Cp style=%22font-family: Times New Roman;%22%3E%3Cspan style=%22color: #000000;%22%3E%3Cspan style=%22font-size: 12px;%22%3E%3Cspan style=%22font-family: arial, helvetica, sans-serif;%22%3E%3Cstrong%3EFull-time in office%3C/strong%3E%3C/span%3E%3C/span%3E%3C/span%3E%3C/p%3E%0A%3Cp style=%22font-family: Times New Roman;%22%3E%3Cspan style=%22color: #000000;%22%3E%3Cspan style=%22font-size: 12px;%22%3E%3Cspan style=%22font-family: arial, helvetica, sans-serif;%22%3E%3Cstrong%3ELocation:%3C/strong%3E Alc%26acirc;ntara, Lisbon%3C/span%3E%3C/span%3E%3C/span%3E%3C/p%3E%0A%3Cp style=%22font-family: Times New Roman;%22%3E%3Cspan style=%22color: #000000;%22%3E%3Cspan style=%22font-size: 12px;%22%3E%3Cspan style=%22font-family: arial, helvetica, sans-serif;%22%3E%3Cstrong%3ESchedule:%3C/strong%3E rotative between Monday to Saturday, 8h to 22h%26nbsp;%3C/span%3E%3C/span%3E%3C/span%3E%3C/p%3E%0A%3Cp style=%22font-family: Times New Roman;%22%3E%3Cspan style=%22color: #000000;%22%3E%3Cspan style=%22font-size: 12px;%22%3E%3Cspan style=%22font-family: arial, helvetica, sans-serif;%22%3E%3Cstrong%3EChannels:%3C/strong%3E live inbound phone calls, emails and live chat%3C/span%3E%3C/span%3E%3C/span%3E%3C/p%3E%0A%3Cp style=%22font-family: Times New Roman;%22%3E%3Cspan style=%22color: #000000;%22%3E%3Cspan style=%22font-size: 12px;%22%3E%3Cspan style=%22font-family: arial, helvetica, sans-serif;%22%3E%3C/span%3E%3C/span%3E%3C/span%3E%3C/p%3E%0A%3Cp style=%22font-family: Times New Roman;%22%3E%3Cspan style=%22color: #000000;%22%3E%3Cspan style=%22font-size: 12px;%22%3E%3Cspan style=%22font-family: arial, helvetica, sans-serif;%22%3E%3Cspan style=%22text-decoration: underline;%22%3E%3Cstrong%3E%3Cspan style=%22font-family: arial, helvetica, sans-serif;%22%3EDescription%3C/span%3E%3C/strong%3E%3C/span%3E%3C/span%3E%3C/span%3E%3C/span%3E%3C/p%3E%0A%3Cp style=%22font-family: Times New Roman;%22%3E%3Cspan style=%22color: #000000;%22%3E%3Cspan style=%22font-size: 12px;%22%3E%3Cspan style=%22font-family: arial, helvetica, sans-serif;%22%3E%3Cspan lang=%22EN-US%22%3ERecently, we have seen streaming companies and websites taking viewers from classical TV into new services and devices.%26nbsp; This project is a support line for one of these services - the best-loved video streaming website in the world.%3C/span%3E%3C/span%3E%3C/span%3E%3C/span%3E%3C/p%3E%0A%3Cp style=%22font-family: Times New Roman;%22%3E%3Cspan style=%22color: #000000;%22%3E%3Cspan style=%22font-size: 12px;%22%3E%3Cspan style=%22font-family: arial, helvetica, sans-serif;%22%3E%3Cspan lang=%22EN-US%22%3EIn this role you will be part of a multicultural team based in Lisbon, where you will provide outstanding multi-channel support to users of the service.%26nbsp;%3C/span%3E%3C/span%3E%3C/span%3E%3C/span%3E%3C/p%3E%0A%3Cp style=%22font-family: Times New Roman;%22%3E%3Cspan style=%22color: #000000;%22%3E%3Cspan style=%22font-size: 12px;%22%3E%3Cspan style=%22font-family: arial, helvetica, sans-serif;%22%3E%26nbsp;%3C/span%3E%3C/span%3E%3C/span%3E%3C/p%3E%0A%3Cp style=%22font-family: Times New Roman;%22%3E%3Cspan style=%22color: #000000;%22%3E%3Cspan style=%22font-size: 12px;%22%3E%3Cspan style=%22font-family: arial, helvetica, sans-serif;%22%3E%3Cspan style=%22text-decoration: underline;%22%3E%3Cstrong%3ERequirements%3C/strong%3E%3C/span%3E%3C/span%3E%3C/span%3E%3C/span%3E%3C/p%3E%0A%3Cul%3E%0A%3Cli style=%22font-family: %27Times New Roman%27; color: rgb(0, 0, 0);%22%3E%3Cspan style=%22color: #000000;%22%3E%3Cspan style=%22font-size: 12px;%22%3E%3Cspan style=%22font-family: arial, helvetica, sans-serif;%22%3EExperience in direct customer service experience required, preferably in contact center environment.%3C/span%3E%3C/span%3E%3C/span%3E%3C/li%3E%0A%3Cli style=%22color: rgb(0, 0, 0);%22%3E%3Cspan style=%22color: #000000;%22%3E%3Cspan style=%22font-size: 12px;%22%3E%3Cspan style=%22font-family: arial, helvetica, sans-serif;%22%3ELive customer support experience (phone, chat, email, in-person, etc.) is preferred.%3C/span%3E%3C/span%3E%3C/span%3E%3C/li%3E%0A%3Cli style=%22color: rgb(0, 0, 0);%22%3E%3Cspan style=%22color: #000000;%22%3E%3Cspan style=%22font-size: 12px;%22%3E%3Cspan style=%22font-family: arial, helvetica, sans-serif;%22%3ENative or proficient French language level and B2 or above level in English language.%3C/span%3E%3C/span%3E%3C/span%3E%3C/li%3E%0A%3Cli style=%22color: rgb(0, 0, 0);%22%3E%3Cspan style=%22color: #000000;%22%3E%3Cspan style=%22font-size: 12px;%22%3E%3Cspan style=%22font-family: arial, helvetica, sans-serif;%22%3EExcellent written and spoken communication skills.%3C/span%3E%3C/span%3E%3C/span%3E%3C/li%3E%0A%3Cli style=%22font-family: %27Times New Roman%27; color: rgb(0, 0, 0);%22%3E%3Cspan style=%22color: #000000;%22%3E%3Cspan style=%22font-size: 12px;%22%3E%3Cspan style=%22font-family: arial, helvetica, sans-serif;%22%3E%3Cspan lang=%22EN%22 style=%22line-height: 115%;%22%3EStrong attention to detail and a desire to deliver accurately, efficiently and to a high standard.%3C/span%3E%3C/span%3E%3C/span%3E%3C/span%3E%3C/li%3E%0A%3Cli style=%22color: rgb(0, 0, 0);%22%3E%3Cspan style=%22color: #000000;%22%3E%3Cspan style=%22font-size: 12px;%22%3E%3Cspan style=%22font-family: arial, helvetica, sans-serif;%22%3EDemonstrated ability to satisfy customer needs (good understanding and active listening capabilities, knows how to probe to get relevant information).%3C/span%3E%3C/span%3E%3C/span%3E%3C/li%3E%0A%3Cli style=%22color: rgb(0, 0, 0);%22%3E%3Cspan style=%22color: #000000;%22%3E%3Cspan style=%22font-size: 12px;%22%3E%3Cspan style=%22font-family: arial, helvetica, sans-serif;%22%3EAbility to handle not only customers%26rsquo; emotions, but also being able to empathize with the client%26rsquo;s case.%3Cspan lang=%22EN%22 style=%22line-height: 115%;%22%3E%3C/span%3E%3C/span%3E%3C/span%3E%3C/span%3E%3C/li%3E%0A%3Cli style=%22font-family: %27Times New Roman%27; color: rgb(0, 0, 0);%22%3E%3Cspan style=%22color: #000000;%22%3E%3Cspan style=%22font-size: 12px;%22%3E%3Cspan style=%22font-family: arial, helvetica, sans-serif;%22%3E%3Cspan lang=%22EN%22%3EOrganization %3C/span%3E%3Cspan lang=%22EN%22 style=%22line-height: 115%;%22%3Eskills and the ability to manage time and tasks efficiently.%3C/span%3E%3C/span%3E%3C/span%3E%3C/span%3E%3C/li%3E%0A%3Cli style=%22font-family: %27Times New Roman%27; color: rgb(0, 0, 0);%22%3E%3Cspan style=%22color: #000000;%22%3E%3Cspan style=%22font-size: 12px;%22%3E%3Cspan style=%22font-family: arial, helvetica, sans-serif;%22%3E%3Cspan lang=%22EN%22 style=%22line-height: 115%;%22%3EQuick learner and adaptable to learn new processes, concepts, and skills as well as being able to understand that an Operation is an ever-changing organism.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/span%3E%3C/span%3E%3C/li%3E%0A%3Cli style=%22color: rgb(0, 0, 0);%22%3E%3Cspan style=%22color: #000000;%22%3E%3Cspan style=%22font-size: 12px;%22%3E%3Cspan style=%22font-family: arial, helvetica, sans-serif;%22%3E%3Cspan lang=%22EN%22%3EProficiency using Google products, and general digital platforms and software. Being tech savvv.%3C/span%3E%3C/span%3E%3C/span%3E%3C/span%3E%3C/li%3E%0A%3Cli style=%22color: rgb(0, 0, 0);%22%3E%3Cspan style=%22color: #000000;%22%3E%3Cspan style=%22font-size: 12px;%22%3E%3Cspan style=%22font-family: arial, helvetica, sans-serif;%22%3E%3Cspan lang=%22EN%22%3EComfortable and knowledgeable about general KPIs: C-SAT (Customer Satisfaction) or NPS (Net Promoter Score), SLAs (Service Level Agreement).%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/span%3E%3C/span%3E%3C/li%3E%0A%3Cli style=%22color: rgb(0, 0, 0);%22%3E%3Cspan style=%22color: #000000;%22%3E%3Cspan style=%22font-size: 12px;%22%3E%3Cspan style=%22font-family: arial, helvetica, sans-serif;%22%3EOpenness to work flexible hours as required (may include evenings, weekends and/or holidays).%3C/span%3E%3C/span%3E%3C/span%3E%3C/li%3E%0A%3C/ul%3E%0A%3Cp style=%22font-family: Times New Roman;%22%3E%3Cspan style=%22color: #000000;%22%3E%3Cspan style=%22font-size: 12px;%22%3E%3Cspan style=%22font-family: arial, helvetica, sans-serif;%22%3E%3C/span%3E%3C/span%3E%3C/span%3E%3C/p%3E%0A%3Cp style=%22font-family: Times New Roman;%22%3E%3Cspan style=%22color: #000000;%22%3E%3Cspan style=%22font-size: 12px;%22%3E%3Cspan style=%22font-family: arial, helvetica, sans-serif;%22%3E%3Cspan style=%22text-decoration: underline;%22%3E%3Cstrong%3EResponsibilities%3C/strong%3E%3C/span%3E%3C/span%3E%3C/span%3E%3C/span%3E%3C/p%3E%0A%3Cul%3E%0A%3Cli style=%22font-family: %27Times New Roman%27; color: rgb(0, 0, 0);%22%3E%3Cspan style=%22color: #000000;%22%3E%3Cspan style=%22font-size: 12px;%22%3E%3Cspan style=%22font-family: arial, helvetica, sans-serif;%22%3E%3C!-- [if !supportLists]--%3E%3Cspan lang=%22EN%22 style=%22line-height: 115%;%22%3EYou will be answering customers%26rsquo; queries via live inbound phone calls, e-mail or live chat, identifying the client%26rsquo;s problem; troubleshooting them to find the solution; documenting each action you take; and categorizing cases and possible bugs, so that the engineering team to address them as a bunch.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/span%3E%3C/span%3E%3C/li%3E%0A%3Cli style=%22font-family: %27Times New Roman%27; color: rgb(0, 0, 0);%22%3E%3Cspan style=%22color: #000000;%22%3E%3Cspan style=%22font-size: 12px;%22%3E%3Cspan style=%22font-family: arial, helvetica, sans-serif;%22%3EYou will be dealing with accounts that generate revenue to our client%26rsquo;s platform and that receive revenue from the platform,%26nbsp; identifying their problems, and assisting them so that those problems are fixed asap.%3C/span%3E%3C/span%3E%3C/span%3E%3C/li%3E%0A%3Cli style=%22font-family: %27Times New Roman%27; color: rgb(0, 0, 0);%22%3E%3Cspan style=%22color: #000000;%22%3E%3Cspan style=%22font-size: 12px;%22%3E%3Cspan style=%22font-family: arial, helvetica, sans-serif;%22%3E%3Cspan lang=%22EN%22 style=%22line-height: 115%;%22%3EYou will have to identify and escalate complex problems according to defined procedures.%3C/span%3E%3C/span%3E%3C/span%3E%3C/span%3E%3C/li%3E%0A%3Cli style=%22font-family: %27Times New Roman%27; color: rgb(0, 0, 0);%22%3E%3Cspan style=%22color: #000000;%22%3E%3Cspan style=%22font-size: 12px;%22%3E%3Cspan style=%22font-family: arial, helvetica, sans-serif;%22%3EGood customer support skills and experience are of utmost importance to be successful.%3C/span%3E%3C/span%3E%3C/span%3E%3C/li%3E%0A%3C/ul%3E%0A%3Cp style=%22font-family: Times New Roman;%22%3E%3Cspan style=%22color: #000000;%22%3E%3Cspan style=%22font-size: 12px;%22%3E%3Cspan style=%22font-family: arial, helvetica, sans-serif;%22%3E%26nbsp;%3C/span%3E%3C/span%3E%3C/span%3E%3C/p%3E%0A%3Cp style=%22font-family: Times New Roman;%22%3E%3Cspan style=%22color: #000000;%22%3E%3Cspan style=%22font-size: 12px;%22%3E%3Cspan style=%22font-family: arial, helvetica, sans-serif;%22%3E%3Cspan style=%22text-decoration: underline;%22%3E%3Cstrong%3EOur offer%3C/strong%3E%3C/span%3E%3C/span%3E%3C/span%3E%3C/span%3E%3C/p%3E%0A%3Cul%3E%0A%3Cli style=%22font-family: %27Times New Roman%27; color: rgb(0, 0, 0);%22%3E%3Cspan style=%22color: #000000;%22%3E%3Cspan style=%22font-size: 12px;%22%3E%3Cspan style=%22font-family: arial, helvetica, sans-serif;%22%3EBase salary and bonuses%26nbsp;%3C/span%3E%3C/span%3E%3C/span%3E%3C/li%3E%0A%3Cli style=%22font-family: %27Times New Roman%27; color: rgb(0, 0, 0);%22%3E%3Cspan style=%22color: #000000;%22%3E%3Cspan style=%22font-size: 12px;%22%3E%3Cspan style=%22font-family: arial, helvetica, sans-serif;%22%3EPaid training and contract%3C/span%3E%3C/span%3E%3C/span%3E%3C/li%3E%0A%3Cli style=%22font-family: %27Times New Roman%27; color: rgb(0, 0, 0);%22%3E%3Cspan style=%22color: #000000;%22%3E%3Cspan style=%22font-size: 12px;%22%3E%3Cspan style=%22font-family: arial, helvetica, sans-serif;%22%3ERelocation package (for illegible candidates moving to Lisbon from abroad)%3C/span%3E%3C/span%3E%3C/span%3E%3C/li%3E%0A%3Cli style=%22font-family: %27Times New Roman%27; color: rgb(0, 0, 0);%22%3E%3Cspan style=%22color: #000000;%22%3E%3Cspan style=%22font-size: 12px;%22%3E%3Cspan style=%22font-family: arial, helvetica, sans-serif;%22%3ETraining and development opportunities%3C/span%3E%3C/span%3E%3C/span%3E%3C/li%3E%0A%3Cli style=%22font-family: %27Times New Roman%27; color: rgb(0, 0, 0);%22%3E%3Cspan style=%22color: #000000;%22%3E%3Cspan style=%22font-size: 12px;%22%3E%3Cspan style=%22font-family: arial, helvetica, sans-serif;%22%3EPrivate health insurance including close family (Spouse + children free of charge)%3C/span%3E%3C/span%3E%3C/span%3E%3C/li%3E%0A%3Cli style=%22font-family: %27Times New Roman%27; color: rgb(0, 0, 0);%22%3E%3Cspan style=%22color: #000000;%22%3E%3Cspan style=%22font-size: 12px;%22%3E%3Cspan style=%22font-family: arial, helvetica, sans-serif;%22%3ELife insurance%3C/span%3E%3C/span%3E%3C/span%3E%3C/li%3E%0A%3Cli style=%22font-family: %27Times New Roman%27; color: rgb(0, 0, 0);%22%3E%3Cspan style=%22color: #000000;%22%3E%3Cspan style=%22font-size: 12px;%22%3E%3Cspan style=%22font-family: arial, helvetica, sans-serif;%22%3EChild benefits such as Nursery Voucher and Student Voucher%3C/span%3E%3C/span%3E%3C/span%3E%3C/li%3E%0A%3Cli style=%22font-family: %27Times New Roman%27; color: rgb(0, 0, 0);%22%3E%3Cspan style=%22color: #000000;%22%3E%3Cspan style=%22font-size: 12px;%22%3E%3Cspan style=%22font-family: arial, helvetica, sans-serif;%22%3EEmployee Assistant Program (EAP) to promote wellbeing of employee%26rsquo;s (Health and well-being, Consumption and Real Estate, Financial Consulting, Documentation/%26ldquo;Dia platino%26rdquo; service)%3C/span%3E%3C/span%3E%3C/span%3E%3C/li%3E%0A%3Cli style=%22font-family: %27Times New Roman%27; color: rgb(0, 0, 0);%22%3E%3Cspan style=%22color: #000000;%22%3E%3Cspan style=%22font-size: 12px;%22%3E%3Cspan style=%22font-family: arial, helvetica, sans-serif;%22%3EDiscount membership and access various gyms across Portugal%3C/span%3E%3C/span%3E%3C/span%3E%3C/li%3E%0A%3Cli style=%22font-family: %27Times New Roman%27; color: rgb(0, 0, 0);%22%3E%3Cspan style=%22color: #000000;%22%3E%3Cspan style=%22font-size: 12px;%22%3E%3Cspan style=%22font-family: arial, helvetica, sans-serif;%22%3EVarious corporate discounts available through partnership between Cognizant and other partners such Pestana Hotels, Carnext, Huawei, Apple, MEO,%3C/span%3E%3C/span%3E%3C/span%3E%3C/li%3E%0A%3Cli style=%22font-family: %27Times New Roman%27; color: rgb(0, 0, 0);%22%3E%3Cspan style=%22color: #000000;%22%3E%3Cspan style=%22font-size: 12px;%22%3E%3Cspan style=%22font-family: arial, helvetica, sans-serif;%22%3EIn Cognizant offices you have access to fresh fruit, water, coffee, and tea daily.%3C/span%3E%3C/span%3E%3C/span%3E%3C/li%3E%0A%3C/ul%3E Jetzt bewerben