Hybrid Support Engineer 1 - Batch Monitoring (SCPO) bei JDA

Scope:

• Batch Monitoring
• Taking ownership of customer issues reported and seeing problems through to resolution
• Researching, diagnosing, troubleshooting and identifying solutions to resolve system issues
• Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams
• Incident and problem management, change management, along with service requests within the SLA
• Proactively suggesting improvements and fixes for various issues (Technical, process and business related)
• Maintenance of Pre-production environment
• Patch Deployments, testing of patches in pre-production environments
• Purge activities, other regular maintenance activities
• Provide assistance with technical issues
• Produce reports for internal purpose and as per customer requirements
• Communicate with customers on resolution of various issues
• Work in shifts

What are we looking for:

• Software: Good knowledge in PL/SQL, Windows, Oracle, Unix and shell scripting, able to write the scripts/debug the issues.
• 2-4 years of relevant experience
• Willing to work in 24*7 support operations
• Good understanding of support processes (Incident, change, problem).
• Good communication and interpersonal skills

What you’ll do:

• L2 Application Support
• Work on system improvements

Our Values

If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success – and the success of our customers. Does your heart beat like ours? Find out here: Core Values

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.