Hybrid Intermediate Knowledge Management Specialist bei CDM Smith Inc.

Job Objective:
Knowledge Capture:
 Collaborate eiciently across the organization with stakeholders, change management,
service teams, trainers, curriculum developers, and subject matter experts to create
and maintain both new and existing knowledge bases (KBs).
 Identify and document essential knowledge from diverse sources within the
organization.
 Establish writing standards based on best practices for knowledge bases and develop
the team to ensure they meet or exceed these standards.
 Lead, mentor, and cultivate a team of authors from each department.
 Validate and approve new articles.
 Validate and approve existing articles with the most recent updates.
Knowledge Utilization:
 Instruct the team to associate KB articles before finalizing incidents.
 Verify the accuracy of linked KBs.
 Identify opportunities to reduce Mean Time to Resolution (MTTR) through eective
utilization of KBs.
Knowledge Sharing:
 Facilitate the sharing of knowledge through platforms such as intranets, wikis, and
forums.
 Collaborate closely with trainers to ensure that highly utilized KBs and new process
updates are incorporated into the training program.
Knowledge Maintenance:
 Ensure that knowledge is updated regularly every three months.
 Ensure that knowledge articles are maintained in the appropriate status.
 Comply with Service Level Agreements (SLAs) regarding KB update frequency, KB linking
percentage, and KB linking accuracy.
Minimum Qualification:
Bachelor’s degree is required, preferably in Computer Science.

COR

Regular

Experience: 3 - 5 years of Knowledge Management
Skills: Strong interpersonal and customer relations skills.
Proficiency in written and verbal communications.
Eective time management and organizational skills
Experience with IT Service Management tools.

India - Bangalore

0%

Fulltime-Regular

CDM Smith Inc. and its divisions and subsidiaries (hereafter collectively referred to as “CDM Smith”) reserves the right to require background checks including criminal, employment, education, licensure, etc. as well as credit and motor vehicle when applicable for certain positions. In addition, CDM Smith may conduct drug testing for designated positions. Background checks are conducted after an offer of employment has been made in the United States. The timing of when background checks will be conducted on candidates for positions outside the United States will vary based on country statutory law but in no case, will the background check precede an interview. CDM Smith will conduct interviews of qualified individuals prior to requesting a criminal background check, and no job application submitted prior to such interview shall inquire into an applicant's criminal history. If this position is subject to a background check for any convictions related to its responsibilities and requirements, employment will be contingent upon successful completion of a background investigation including criminal history. Criminal history will not automatically disqualify a candidate. In addition, during employment individuals may be required by CDM Smith or a CDM Smith client to successfully complete additional background checks, including motor vehicle record as well as drug testing.