Hybrid Customer Service Representative I (First 50 Qualified) bei City of San Bernardino Municipal Water Department, CA

About the Department

The City of San Bernardino Municipal Water Department is seeking a self-starter able to work in a fast-paced environment serving as the first line of customer support, responsible for providing information, and addressing complaints and customer requests. 

 The class of Customer Service Representative is the entry and working level in the customer service series. 

 The ideal candidate will have graduated from high school, or the equivalent, one (1) year of recent customer service work involving public contact in person or over the telephone and maintaining customer account records, and type 30 wpm.

Position Duties

Education:       Graduation from high school or GED/Equivalent, 

                                And 

Experience:      One year of recent customer service work involving public contact in person or over the telephone and maintaining customer account records,  Typing at 30 wpm is required.

Minimum Qualifications

Possession of a valid Class “C” California Motor Vehicle Operator’s License.  For out of state applicants, a valid Driver’s License is required and a valid Class “C” California Motor Vehicle Operator’s License must be obtained within ten (10) days of appointment (CA Vehicle Code 12505c).

Other Qualifications

Work involves exposure to potential physical harm, hazardous chemicals, and infectious disease.  There is frequent need to stand, sit, stoop, walk, and perform other similar actions during the course of the workday.  Employee accommodations for physical or mental disabilities will be considered on a case-by-case basis.                                                                                               

Incumbents require sufficient mobility to work in an office setting and operate office equipment, transport materials and supplies weighing up to 25 pounds, and to travel to various locations.  Must be able to see in the normal visual range with or without correction with vision sufficient to read small print, computer screens and other printed documents.  Must be able to hear in the normal audio range with or without correction.   Employee accommodations for physical or mental disabilities will be considered on a case-by-case basis.