Hybrid Field Service Rep bei Primo Brands

The Field Service Technician is responsible for servicing, repairing, and installing Point of Use (bottle-less water cooler) filtration systems and office coffee equipment. Professional training for this technical role is provided through on-the-job training.

Reporting Location: Jersey City, NJ
Compensation: $27.60 / hour
Schedule: Monday - Friday
Start Time: Between 6 am - 7 am until workload completed
Benefits: Medical, prescription, dental, vision, life, and disability insurance, 401(k) with match, company discounts, paid vacation, and much more! Employees are eligible for benefit election on day 1 of employment

Key Responsibilities:

• Perform installations, make repairs, troubleshoot, and maintain plumbed-in Point Of Use equipment (Water - Filtration) and office coffee brewing equipment
• Adhere to field service standards and procedures
• Ensure all work is performed to our quality standards and meets the customer’s expectations
• Be courteous, outgoing, and always maintain a professional image
• Monitor the competitive environment to understand and leverage sales opportunities
• Upsell additional products and services to existing customers and achieve monthly customer acquisition goals
• Meet pre-established productivity targets
• Maintain and organize tools, equipment, parts (Direct Division Materials), and truck inventory
• Responsible for providing feedback regarding equipment and parts to help drive supplier improvement
• Support our Direct division sales teams with customer site assessments and system installations
• Record service activities and other data in the hand-held computer

• Ability to secure and/or maintain a CDL Class B with airbrake endorsement (for applicable CDL positions)
• High School Diploma, GED or equivalent work experience
• Service-oriented with strong face-to-face sales skills
• Ability to work independently, efficiently, and in different types of weather
• Ability to effectively interact with customers in a variety of settings
• Ability to lift and carry an average of 250+ units per day, each weighing up to 45 lbs., using product handling tools as appropriate, with or without a reasonable accommodation
• Ability to climb in and out of a commercial vehicle on average 40-55 times per day
• Ability to work an average 45-hour week or more, including variable start/end times
• Ability to alternately sit, stand, push, pull and walk all day, with or without a reasonable accommodation
• You must have the ability to obtain a DOT medical card for the purpose of working for Primo Brands. You must possess a clean driving record, which means: in the last 3 years, that you’ve only had 1 license, no driving-related suspension, revocation or cancellation, no disqualifying offenses, no more than 2 moving violations and no reckless driving incidents and in the last 3 years, no major driving offenses including DUI/DWI, refusal to test, leaving the scene, driving a commercial vehicle without a CDL, or at-fault fatal accident.
• Must be 21 years of age or older (DOT requirement)