Hybrid Permit Technician bei City of Redmond, WA

About the Department

The City of Redmond is a thriving, culturally diverse community and home to over 80,000 residents. Redmond is the hub to an array of commerce and industry ranging from technology, aerospace and gaming to biomedical and innovation start-ups.

We are currently hiring for a Permit Technician position, an exciting, entry-level opportunity for anyone interested in beginning a career in planning and community development within municipal government. As a Permit Technician, you act as the customer service representative of the Development Services Center (DSC), which carries responsibility for reviewing and issuing a wide array of Land Use and Construction Permits ranging from simple same day permits to complex development projects.

Candidate profiles can be anyone with any training or experience with project management, time management, scheduling, customer service/support, retail sales, or event coordination, in any field or industry.

Hours & Schedule:

Monday – Friday, 8am – 5pm

Permit Technicians meet and work with the public and since not all citizens who need our services are able to access the information they need online, our Permit Technicians are here to help in-person. Our Permitting Desk is one of the way we ensure the services of the City are accessible to everyone in our community. 

Note: Flexible work options including remote work may be available after completing 6-months employment.

Position Duties

• Provides information on development approval processes and procedures; assists the public in completing application forms and navigating the application process
• Checks and reviews application submission to ensure accuracy and completeness
• Determines if permit application is acceptable and issues permit or routes to other divisions for further review
• Enters, updates, modifies, and maintains accurate records within permit tracking system for routing and processing; includes monitoring and following up on approval status with other divisions
• Calculates and assesses fees based on the scope of work described in the application; collects and receipts the fees
• Reconciles, compiles, and prepares summary reports of collected fees on a daily basis for Finance department; includes submitting reports to other agencies
• Maintains organized system of filing and permanent storage for plans, files and division documents
• Answers inquiries by phone, in person, or email correspondence
• Attends and resolves customers' complaints or escalates to next level if problems are not resolved

About You:

• You have a “How Can I Help” attitude, whether it’s helping our Planning team be successful with serving the needs of building developers, contractors, engineers, and private citizens, or being the person who greets people when they walk in to ask questions.  You are naturally friendly, responsive, and timely in all of your communication and engagement with others on the phone, in-person, or through email.

• You are very well organized and love to keep track of all the details, deadlines, and paperwork. However, you are also able to pivot and change directions even with little information. In other words, you like to keep everything moving along as designed but don’t get ruffled if something needs to change at the last minute.

• You are at home in a fast-paced environment where every day is a little different from the next. This means you know how to set and re-set priorities so that you can meet deadlines. 

• Dealing with customer-challenges is right up your alley. You have great empathetic skills and can take a customer complaint and turn it around for everyone. This means you are a great listener and even better problem-solver. 

Minimum Qualifications

Education and Experience

• High school diploma

• 2 - 3 years customer service-related experience e.g. in permit processing, cashiering or administrative support

• Public sector accounting experience preferred, or any combination of education and experience that would likely provide the required knowledge, skills, and abilities

Licenses and Certificates

• Obtain certification as permit technician within 6 months of employment

Other
This class description describes the general nature of the work performed, representative duties as well as the typical qualifications needed for acceptable performance. It is not intended to be a complete list of all responsibilities, duties, and skills required of the job.

Please review the Permit Technician job description for more information about the knowledge, skills, abilities, working conditions, and physical requirements.

Other Qualifications

Our employees earn competitive wages and enjoy an exceptional benefits package that includes:

• MEDICAL INSURANCE - Choice of two plans for employees and their eligible dependents: Premera or Kaiser Permanente. All employee healthcare premiums paid for by the City of Redmond.
• PRESCRIPTION DRUG INSURANCE - Included with each medical plan
• DENTAL INSURANCE - For employees and their eligible dependents
• VISION INSURANCE - For employees and their eligible dependents
• OTHER INSURANCE - Life, accidental death & dismemberment insurance, short and long-term disability, optional employee-paid voluntary life insurance
• FLEXIBLE SPENDING ACCOUNTS - For tax savings on healthcare and dependent care expenses
• PAID VACATION & HOLIDAYS – with (13) paid holidays per year
• EMPLOYEE ASSISTANCE PROGRAM (EAP)
• RETIREMENT PLANS - Department of Retirement Systems (DRS) plus additional options that include Municipal Employees Benefit Trust (Social Security replacement plan) and MetLife 457 Plan
• Annual COLA adjustments
• Annual merit increases of up to 5%

To learn about benefits at the City of Redmond, please visit C2MB (ajg.com)

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