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Hybrid Customer Care Representative bei Advanced Radiology

Advanced Radiology · Shelton, Vereinigte Staaten Von Amerika · Hybrid

39.520,00 $  -  43.680,00 $

Jetzt bewerben
Customer Care Representative
Job Description

Job Posting Title Customer Care Representative

Job Description

Join Our Team: Committed to Quality and Patient-Centered Care!

Are you a detail-oriented and organized professional looking to make a difference in a healthcare setting? At Advanced Radiology, we are dedicated to providing the highest quality radiology services and continually enhancing the patient experience. We are seeking a Customer Care Representative to join our team and support our mission of excellence in patient care.

Why Join Us?

  • Excellence in Care: We uphold the highest standards in patient care and safety.
  • Innovative Environment: We embrace continuous improvement and innovation to enhance the patient experience.
  • Supportive Team: Be part of a collaborative team that values your expertise and dedication.

Schedule: Monday through Friday 9:30am to 6:00pm and 1 full weekend every 4 weeks 8:00am to 4:30pm

Position Summary:

This customer service oriented role is on the front-line of answering calls and scheduling appointments for patients. Customer Care Representatives answer calls in a friendly, welcoming, and timely manner while verifying patient information and executing pre-screening duties.

Essential Job Duties and Responsibilities:

  • Answer telephone calls to schedule appointments for new or current patients.
  • Outbound calls to schedule appointments.
  • Reviews preps, follows scheduling guidelines and prescreens patients appropriately.
  • Verifies and updates patient demographic data and insurance coverage while scheduling appointments.
  • Respects patient confidentiality by adhering to HIPAA standards.
  • Follows up with patients through various communication channels.

Knowledge, Skills and Abilities:

  • Ability to multi-task and function in a fast paced, high call volume environment.
  • Demonstrates initiative in problem solving and resolving customer satisfaction issues
  • Excellent organizational skills
  • Customer service skills - empathetic, active listener, who has strong follow through skills
  • Proficient computer skills and data entry skills
  • Critical thinking – the ability to think creatively, problem solve and work independently

Educational Requirements:

  • High school diploma or general education degree (GED)
  • One year related experience and/or training; or equivalent combination of education and experience

Work Smart, Live Well: The success of Advanced Radiology is earned every day through our dedication to quality patient care and continual improvement of the patient experience. Our success allows us to enjoy a wide range of benefits designed to support and enhance our lives, both at work and at home.

 Health Benefits:

  • Medical and Prescription Drug Coverage
  • Dental Coverage
  • Vision Coverage
  • Health Savings Account (HSA) with Matching Employer Contribution 


  Additional Benefits:

  • Generous Paid Time Off (PTO)
  • Paid Holidays
  • 401(k) Plan with Employer Contribution
  • Annual Profit-Sharing Plan Contribution
  • Paid Opt-Out Benefit Option
  • Basic Life and Accident Insurance

 Voluntary Benefits:

  • Supplemental Life Insurance
  • Critical Illness Insurance
  •  Accident Insurance
  •  Long-Term Disability


Working Smart:

  • Flexible Scheduling
  • Modality Cross-Training
  • CE Tuition Reimbursement
  • Certification Fee Reimbursement
  • Professional Membership Fee Reimbursement
  • Community Event Participation
  • Company-Provided Uniform Tops


Living Well:

  • Wellness Challenges with Prizes
  • Free BJ’s Warehouse Membership
  • Employee Assistance Program (EAP)
  • LifeMart Corporate Discount Program  
Include shift schedule


Jetzt bewerben

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