Hybrid Customer Care Representative bei Advanced Radiology
Advanced Radiology · Shelton, Vereinigte Staaten Von Amerika · Hybrid
- Junior
- Optionales Büro in Shelton
Job Posting Title Customer Care Representative
Job Description
Join Our Team: Committed to Quality and Patient-Centered Care!
Are you a detail-oriented and organized professional looking to make a difference in a healthcare setting? At Advanced Radiology, we are dedicated to providing the highest quality radiology services and continually enhancing the patient experience. We are seeking a Customer Care Representative to join our team and support our mission of excellence in patient care.
Why Join Us?
- Excellence in Care: We uphold the highest standards in patient care and safety.
- Innovative Environment: We embrace continuous improvement and innovation to enhance the patient experience.
- Supportive Team: Be part of a collaborative team that values your expertise and dedication.
Schedule: Monday through Friday 9:30am to 6:00pm and 1 full weekend every 4 weeks 8:00am to 4:30pm
Position Summary:
This customer service oriented role is on the front-line of answering calls and scheduling appointments for patients. Customer Care Representatives answer calls in a friendly, welcoming, and timely manner while verifying patient information and executing pre-screening duties.
Essential Job Duties and Responsibilities:
- Answer telephone calls to schedule appointments for new or current patients.
- Outbound calls to schedule appointments.
- Reviews preps, follows scheduling guidelines and prescreens patients appropriately.
- Verifies and updates patient demographic data and insurance coverage while scheduling appointments.
- Respects patient confidentiality by adhering to HIPAA standards.
- Follows up with patients through various communication channels.
Knowledge, Skills and Abilities:
- Ability to multi-task and function in a fast paced, high call volume environment.
- Demonstrates initiative in problem solving and resolving customer satisfaction issues
- Excellent organizational skills
- Customer service skills - empathetic, active listener, who has strong follow through skills
- Proficient computer skills and data entry skills
- Critical thinking – the ability to think creatively, problem solve and work independently
Educational Requirements:
- High school diploma or general education degree (GED)
- One year related experience and/or training; or equivalent combination of education and experience
Work Smart, Live Well: The success of Advanced Radiology is earned every day through our dedication to quality patient care and continual improvement of the patient experience. Our success allows us to enjoy a wide range of benefits designed to support and enhance our lives, both at work and at home.
Health Benefits:
- Medical and Prescription Drug Coverage
- Dental Coverage
- Vision Coverage
- Health Savings Account (HSA) with Matching Employer Contribution
Additional Benefits:
- Generous Paid Time Off (PTO)
- Paid Holidays
- 401(k) Plan with Employer Contribution
- Annual Profit-Sharing Plan Contribution
- Paid Opt-Out Benefit Option
- Basic Life and Accident Insurance
Voluntary Benefits:
- Supplemental Life Insurance
- Critical Illness Insurance
- Accident Insurance
- Long-Term Disability
Working Smart:
- Flexible Scheduling
- Modality Cross-Training
- CE Tuition Reimbursement
- Certification Fee Reimbursement
- Professional Membership Fee Reimbursement
- Community Event Participation
- Company-Provided Uniform Tops
Living Well:
- Wellness Challenges with Prizes
- Free BJ’s Warehouse Membership
- Employee Assistance Program (EAP)
- LifeMart Corporate Discount Program