Hybrid Customer Operations Specialist bei Mancomm

Mancomm is seeking a Customer Operations Specialist who is both customer-focused and process-driven. In this role, you'll serve as the main point of contact for customer inquiries while also managing the order release and fulfillment process. You’ll help ensure every customer interaction ends with confidence — and every order gets out the door quickly and accurately.

Key Responsibilities:

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner
• Troubleshoot and resolve customer issues with empathy and efficiency
• Process and release orders using our internal systems, following established procedures
• Handle inbound leads from marketing outreach and cold emails, providing clear answers, qualifying opportunities, and guiding prospects toward the next step
• Collaborate with our fulfillment/shipping teams to ensure on-time delivery
• Maintain accurate customer records, notes, and documentation
• Identify and report trends in customer questions, complaints, or delays
• Balance multiple tasks and prioritize effectively in a fast-paced environment

Requirements

• 2+ years of experience in customer service, order processing, or operations
• Excellent verbal and written communication skills
• Strong attention to detail and organizational skills
• Comfortable using computers, order management tools, and communication platforms
• Calm under pressure and committed to delivering an exceptional customer experience
• Bonus: experience in logistics, fulfillment, or compliance-related industries

Why Join Us:

At Mancomm, we believe delivering great service starts with a great team. You’ll be a critical part of the customer journey and operations process, helping us grow while maintaining our reputation for excellence. If you're passionate about helping people and love working in a structured, fast-moving environment — we’d love to meet you.

Benefits

• Health, dental, and vision insurance
• Health savings account
• 401(K) retirement plan with company match
• Paid time off (PTO)
• Holiday Pay