Hybrid Community Coordinator II bei 2Life Communities

At 2Life Communities, our mission is to create opportunities for all older adults to live full lives of connection and purpose in dynamic, supportive environments.  

As we evolve to meet the diverse needs of our residents, we invite you to be a part of an exciting new venture.

Within the year will open Opus Newton—a groundbreaking model of community for older adults who fall in between qualifying for subsidized housing and being able to afford the very high-end market offerings.  Set on the JCC Campus in Newton and physically connected to 2Life Community’s Coleman House, Opus Newton will be an inclusive, welcoming community.  A defining, unique element is the focus on volunteering as a community-building tool.  All Opus residents agree  to volunteer at least 10 hours/month.  In addition, there are beautifully-landscaped terraces with a cafe, cultural arts and learning spaces, fitness areas, patios, and gardens. Walking trails will link our campus to the JCC, Newton Community Farm, and Nahanton Park.

We are looking for passionate leaders who embody the spirit of the Opus community - a culture of inclusivity, warmth, and respect. This is a unique opportunity to help shape Opus Newton into a welcoming and engaging home for all its residents. 

GENERAL SUMMARY

The Community Coordinator II serves as the first point of contact at the front desk, setting the tone for a warm, welcoming, and professional environment for residents, guests, and staff. This individual leads front desk operations and is instrumental in delivering exceptional customer service, ensuring a consistent and positive experience for all who interact with the community.

In addition to front-desk responsibilities, the Community Coordinator II provides administrative and operational support across multiple departments. Key duties include, but are not limited to, managing resident and guest communications, coordinating service requests, supporting internal events, and assisting in dining room operations during meal service. This role also contributes to business office functions such as invoice processing, compliance tracking, data analytics, and reporting.

 ESSENTIAL JOB FUNCTIONS

Hospitality & Communications

• Serve as the first point of contact for the community, ensuring a warm, professional atmosphere for residents, guests, and visitors.
• Function as a main point of contact, providing effective communication and support for residents and guests seeking assistance.
• Lead front desk operations by setting a standard for exceptional customer service and coordinating reception coverage across all operating hours.
• Manage and triage resident inquiries and service requests, ensuring timely follow-up and coordination with appropriate departments.
• Respond promptly to telephone calls and in-person inquiries, ensuring accurate information is provided or calls are routed appropriately.

Financial & Compliance Support

• Support invoice processing and tracking in coordination with the business office department.
• Generates and distributes daily resident safety and emergency response reports to the leadership team.
• Assists with invoicing, accounts receivable, and financial documentation under the supervision of the Director of Business Operations.
• Assisting with maintaining organized, compliant, and confidential resident records for audits and regulatory purposes.
• Collects and verifies vendor compliance documents, tracking expirations and notifying leadership of updates needed.
• Acts as a liaison between residents and staff by monitoring emergency pendant pull cord alerts, promptly identifying call locations, and dispatching appropriate team members for immediate response.

Community Operations & Coordination

• Provide administrative and clerical support for the community. Tasks include but are not limited to: schedule and meeting coordination, correspondence, letter and document production, data entry, printing, photo copying, and file maintenance.
• Manage incoming and outgoing mail and deliveries.
• Maintain inventory of office supplies, track and order supplies as necessary.
• Coordinate and monitor with other related departments, site visits by contractors, vendors, and service providers.
• Leads and supports the reception team through training, onboarding, and day-to-day guidance to ensure high service standards.
•  Assists in the management of the resident portal by managing community announcements, events, and updates; monitors resident feedback and inquiries to ensure timely follow-up and communication.
• Manages the routine operation of audiovisual equipment in common areas to support events, meetings, and daily community programming.
•  Supports the dining team by assisting in the management of meal reservations. Assists with guest check-ins, and helps to coordinate the flow of service during peak dining hours to ensure a smooth and enjoyable resident experience.

PREPARATION, KNOWLEDGE, SKILLS & ABILITIES

• Minimum of 2-3 years preferred in a customer facing role such as hospitality, healthcare, or senior living.
• Excellent communication and customer service skills with the ability to multi-task
• Ability to remain calm during emergency situations
• Experience with administrative support duties like scheduling, data entry, and filing plus.
• Experience with Google Workspace and general computer proficiency
• Ability to communicate in English both orally and in writing
• Prior experience coordinating or supporting volunteers and/or interns is a plus; but not required.

WORKING CONDITIONS/PHYSICAL DEMANDS+

• Ability to lift up to 15 pounds
• Ability to walk, sit, and stand for extended periods
• Standard schedule is Monday through Friday 8:00 AM - 4:00 PM, with flexibility required for occasional evenings and/or weekends shifts as needed.
• Please Note: This is a new position supporting a newly opened campus. As such, job responsibilities may evolve over time to meet the changing needs of the community.
  

2LIfe Communities provides superior housing to older adults of all backgrounds who can thrive independently within a supportive environment. We are a mission-driven organization with a vision whereby all older adults have the opportunity to age in community – to live a full life of connection and purpose in a dynamic and supportive environment. We are continually evolving support services to meet the needs of our diverse residents as they age. 

2Life Communities owns and operates over 1,300 units of affordable rental housing located within six campuses in metropolitan Boston. With another 210 apartments under construction and more in planning, we expect to add another 600-700 units within the next several years as we complete projects in active planning and construction phases.

Qualified candidates are strongly encouraged to apply here

BENEFITS AND MORE

We offer a very rich benefit plan which for individuals adds 27% on top of the base pay and over 30% for employee +1 and families. Our rewards program includes but not limited to:

• Robust medical and dental plan

• Vision 

• Employer-paid life and AD&D, STD, and LTD insurance 

• 401(k) plan

• Paid vacation 

• Paid holidays 

• 2 floating holidays 

• Pet insurance

• And more!

The above statements are intended to describe the general nature and level of work being performed by people assigned to do this job.   The above is not intended to be an exhaustive list of all responsibilities and duties required.

We desire to build and cultivate an environment that brings together an exceptional workforce with unique experiences, backgrounds, talents, and perspectives.

External and internal applicants, as well as position incumbents who become disabled as defined under the Americans with Disabilities Act must be able to perform the essential job functions (as listed) either unaided or with the assistance of a reasonable accommodation to be determined by management on a case by case basis.