
Hybrid Field Performance Manager bei the National Centre for Social Research
the National Centre for Social Research · Edinburgh, Vereinigtes Königreich · Hybrid
- Professional
- Optionales Büro in Edinburgh
Location: Edinburgh, (Hybrid working, 2 days a week in office), or homebased - Scotland presence needed
Salary: Up to £35,000
Department: Data Collection
Contract: Permanent
Field Performance Managers are critical to the success of our organization.
Key Responsibilities
- Support and monitor interviewer performance against agreed survey targets and interviewing best practice, being prepared to work with each interviewer to maximise performance.
- Interpret, act on and feedback results of management information to fieldworkers for the purpose of maximising response and the quality of the survey outcomes.
- Providing regular updates as agreed on actions taken to address under performance.
- Address any issues that are stopping a fieldworker from working in a timely manner, engaging with the most appropriate internal stakeholder team to seek a solution.
- Support the development of interviewers within the team, providing guidance and identifying additional training and coaching requirements.
- Ensure effective and efficient use of fieldworker’s work, travel and admin time in line with central guidance.
- Be the first person that the fieldworker comes to seek advice and answer questions. You have a good knowledge of fieldwork, including, but not limited to, matters related to operational standards, survey rules and fieldworker pay.
- Regular communication with the team, via teams and email. Providing them with individual updates and team progress against targets.
- Fulfil a yearly engagement plan that has been agreed with your line manager.
- Working with Field Allocator colleagues, identify future fieldworker requirements based on future project allocations and existing capacity, making recommendations to Head of Field Management on recruitment needs.
- Working with Field Allocator colleagues, giving feedback on future allocations and identifying to them where there are risks to delivery that require reallocations. Doing this in a timely manner.
- Work with the team responsible for delivering fieldworker recruits. Conducting interviews where required, updating availability to recruit in a timely manner.
- Provide excellent service, resolve issues promptly and accurately.
- Build and maintain positive relationships with internal and external stakeholders.
- Identify opportunities for process improvement, sharing ideas with appropriate stakeholders.
- Contribute to the development and updating of standard operating procedures.
- Champion and support the implementation of new processes, systems and technologies.
Skills, Knowledge and Expertise
- Excellent communication skills
- Proven leadership with the ability to inspire others
- Stakeholder engagement and cooperation.
- Strong analytical and problem-solving skills.
- Identifying development opportunities
- Early identification of underperformance and initiating corrective action
Benefits
- 25 days holiday (plus 8 bank holidays) and flexible working
- Generous company pension scheme
- Life insurance and health cash plan
- Cycle to Work scheme and season ticket loan
- Career development, professional subscriptions support and mentoring support from industry-leading experts.