Hybrid Cashier/Customer Service bei Prince George's County Government, MD
Prince George's County Government, MD · Upper Marlboro, Vereinigte Staaten Von Amerika · Hybrid
- Junior
- Optionales Büro in Upper Marlboro
About the Department
Come join our team!
Prince George’s County Government provides a dynamic and inclusive workplace where employees can thrive, learn, and grow across its 30 diverse agencies, all dedicated to serving the County's residents with essential resources and services. Nestled just minutes away from Washington, DC, Prince George's County combines urban vibrancy with serene surroundings, offering an ideal setting to live, work, and enjoy life.
We are Prince George’s Proud!
The Prince George’s County Department of The Environment is currently seeking qualified applicants to fill a Cashier/Customer Service, (Community Development Aide I/II) grade A05/A07position, in the Animal Services Division.
About the Position
This is an entry/full performance level, clerical position that processes financial transactions for pet licenses, redemptions, citations, hobby permits and adoptions. The incumbent will assist the public at the front counter by answering questions about animals in the facility and the adoption process; may assist walking adopters through the facility to see available pets; and assist with facilitating interactions between potential adopters and pets. The incumbent will be receiving, recording and processing customer requests and complaints for the Animal Service Division. The position must possess and maintain strong customer service, telephone and computer skills.
About the Agency
The Department of the Environment works for a healthy, beautiful and sustainable County through programs that provide clean water, flood control, recycling and waste management, litter prevention, sustainable animal management and pet adoption in partnership with residents and other stakeholders. Some of our core services include providing clean water services (Stormwater Management Division); flooding prevention for buildings and structures (Sustainability Division and Stormwater Management Division); collecting, processing and diverting waste from the County-operated landfill, commercial facilities and householders (Resource Recovery Division); providing sustainability services to reduce greenhouse gas and emission (Sustainability Division); and facilitating pet adoptions, managing an animal holding facility, issuing pet licenses, investigating cruelty complaints and conducting humane outreach and education events (Animal Services Division).
Position Duties
Processes all monies for transaction to include adoptions, redemptions, hobby permits, pet licenses and violation tickets accurately and in a timely manner.
Ensures all violations are entered into the computer system daily with complete accuracy.
Closes out cash drawer at the end of each workday.
Ensures when taking information notes are entered into the Chameleon system completely and correctly.
Assists customers as needed, by either entering notes into the Chameleon system or referring customers to an agency that can provide help if Animal Services cannot.
Files all violation tickets issued according to date of issuance.
Answers telephone in a polite and courteous manner.
Greets customers as they arrive in a professional and courteous manner at all times.
Always provides accurate information to customers and refers to supervisor in areas of uncertainty to ensure accurate information is provided.
Minimum Qualifications
Completion of the tenth (10th) school grade; residence in the geographic area of work assignment; demonstrated interest in civic or community affairs.
EACH APPLICATION MUST INCLUDE INFORMATION THAT CLEARLY DEMONSTRATES THE ABOVE QUALIFICATIONS FOR THIS POSITION.
Other Qualifications
Job Location: 3750 Brown Station Road, Upper Marlboro, MD 20774
Conditions of Employment: Upon selection, the candidate must:
- Meet all training and performance standards and demonstrate proficiency as required by the agency.
- Wear and use agency protective apparel and equipment in the performance of their assigned duties, if applicable.
- Successfully pass preemployment checks which may include reference checks, background investigations, and drug screenings, where applicable.
- Be willing and able to serve as an essential employee. Essential employees are expected to report during standard or non-standard hours as operations necessitate, or during emergencies. Essential employees are expected to report or remain at work when other County employees are granted Administrative Leave.
