Hybrid Training and Development Specialist- 18-month Contract bei Raymond James Ltd.

Raymond James Ltd. is seeking a Learning & Development Associate to join the Private Client Group (PCG) team in a hybrid workstyle capacity for an 18-month contract in our Toronto or Vancouver office. Raymond James Ltd is one of Canada’s leading full-service independent investment dealers offering high quality investment products and services to Canadians seeking customized solutions to their wealth management needs.

The Learning & Development Associate will enhance the competencies of employees by designing and conducting branch-training programs that will boost employee’s workplace performance in line with company’s core values. You will be responsible for performing training needs assessments, designing, delivering curriculum, learning materials, and managing all phases of branch training. A variety of learning materials will be created by the Associate; from job-aids, e-learnings, micro-learnings, newsletter articles, videos, and more. The Associate will also be required to facilitate workshop-style training sessions.

WHO SHOULD APPLY? The successful candidate:  

• Is a self-starter;
• Is very comfortable with self-directed learning;
• Is very comfortable in a fast-paced environment;
• Is very comfortable with continuous change;
• Is not only passionate, but obsessive about attention to detail;
• Has solid experience working with and responding to a variety of communication styles;
• Has their own system in place to effectively manage daily tasks and assigned projects ;
• Actively seeks out opportunities to be creative and improve on standard processes (i.e. not an order-taker);
• Is excited about and can demonstrate how they complete tasks related to all aspects of the training cycle (i.e. needs analysis, design, development, delivery, evaluation, return on investment); and 
• Is curious, interested in finding better ways to do things and a problem-solver.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Collaborate with PCG teams and RJL Divisions to identify target audience’s training requirements and needs;
• Develop, create and deploy a variety of types of learning materials;
• Write/produce standardized business process user manuals (job aids);
• Assist with layout, editing, and organizing of content as required;
• Evaluate the effectiveness of training by measuring and evaluating feedback from participants;
• Design assessments for verifying learner knowledge and capability and provide summarized reporting;
• Ensure training content is kept up to date on a regular basis by deploying a review/update process that is maintained;
• Identify training needs by evaluating strengths and weaknesses;
• Deliver training courses;
• Deliver “ad hoc” training as required/scheduled for new recruits across the Raymond James’ business lines;
• Periodically evaluate ongoing programs to ensure that they reflect any changes;
• Stay abreast of the new trends and tools in employee development; and
• Other duties as assigned.

Educational Requirements: 

• Post-secondary education in learning principles and/or certification in adult continuing education or instruction skills is an asset.

Required Experience:

• Experience in the financial services or brokerage industry required;
• Outstanding French communication is an asset; 
• Proven experience in designing multiple training events in a corporate setting;
• Extensive knowledge of instructional design theory and learning principles;
• Proven ability to master the full training cycle;
• Familiarity with traditional and modern training methods, tools and techniques;
• Sound decision making and organizational skills;
• Ability to apply adult learning principles;
• Ability to think critically and ask targeted questions to determine needs and respond appropriately;
• Experience with multiple delivery methods, including e-learning initiatives;
• Experience in a training or classroom environment;
• Excellent proficiency in business process concepts (i.e. work flow diagrams, process mapping techniques), e-learning software (Articulate Storyline), and Zoom, etc;
• Experience utilizing a learning management system (LMS);
• Excellent planning abilities, including project management basics; and
• Superior interpersonal, written and verbal communication skills.

ATTRIBUTES

• Ability to work independently;
• Strong presentation and writing skills;
• Proficiency with a video editing tool; e.g. Captivate/Camtasia/Vyond;
• Knowledge of Articulate Storyline/ Rise/360;
• Excellent proficiency with Microsoft 365 and SharePoint online;
• Knowledge of a Learning Management System; and
• Quick learner, dependable, professional, creative and innovative.