Hybrid Call Center Scheduler bei Capitol Imaging Services

Call Center Scheduler Job Description

Capitol Imaging Services, LLC. has been in business since 1973. The company is dynamic and growing, and we are looking for an enthusiastic and energetic candidate to add to our Call Center team. Our commitment to quality care and patient satisfaction means every member of our staff plays a vital role in a patient's journey towards healing.

We currently have an opening for a Full-time Call Center Scheduler.

The Scheduler is a talented individual possessing a solutions-oriented mindset, the ability to communicate effectively and efficiently both verbally and in written format to a variety of individuals, has experience speaking with customers over the telephone and the ability to attract first time customers and retain long-term customers by providing world-class customer service with a “patients first mentality”.

The ideal candidate is a fast learner with a demonstrated ability to multi-task and work in a fast paced environment utilizing a phone, phone headset and computer, making in bound-outbound calls, remaining courteous with customers, patients, referring physician office personnel and employees. CIS needs someone who is dependable, mature, has a good work ethic, has knowledge of medical terminology & anatomy, maintains a professional attitude and is a team player. In addition, the candidate must be proficient at entering data and typing into various software applications. Healthcare and/or Call Center experience preferred a basic understanding of medical terminology. Bi-lingual in Spanish or Vietnamese a plus.

Working hours various shifts: Monday - Friday

Essential Duties:

• Schedules appointments in accordance with patient, physician and/or department requirements; coordinates with other departments as necessary; enters appropriate patient information in the scheduling software.
• Cancels/reschedules appointments according to physician and patient schedule changes.
• Demonstrates a good knowledge of insurance procedures including requirements of each plan with which the clinic is contracted. Recognizes and records changes in patient information, updates information in computer. Inform patients of clinic procedures: exam prep, arrival time etc.
• Excellent written, verbal and phone communication skills.
• Fast learner from hands-on training.
• Strong interpersonal skills with both internal and external customers.
• Superior organizational and problem resolution skills.
• Strong basic computer software (MS Office) and scheduling software skills.
• Ability to interact effectively as a member of a team and work collaboratively with other departments.
• Ability to listen to customers (patients, referring offices and internal colleagues) and to understand and respond positively to their requests.
• Ability to work without close supervision.
• Ability to work effectively under pressure and to meet deadlines.
• Ability to conduct business with attention to ethical considerations.

Education: High school or equivalent

Knowledge of medical terminology & Anatomy.

Qualifications