Hybrid Incident Management Coordinator bei Bowery Residents' Committee, Inc.

DUTIES/RESPONSIBILITIES: 

The Incident Management Coordinator is responsible for coordinating BRC’s agency-wide critical incident review processes as required by State regulations. Working closely with BRC’s compliance team and program leadership, the Incident Management Coordinator will play an integral role in helping BRC ensure the safety and security of its staff and clients while also meeting funder regulations. Specific responsibilities include:

• Ensuring that all programs are meeting expectations around incident reporting (e.g., content, timeliness, documentation) and review procedures as established by the New York State Office of Mental Health, Office of Alcohol and Substance Abuse Services, and Justice Center
• Managing incident reporting in New York Incident Management Reporting System (NIMRS) and Web Submission of Investigation Report (WSIR)
• Coordinating and providing support for monthly agency-wide incident review meetings and monthly program-specific meetings for treatment and housing programs, including support with agenda setting, meeting logistics and material preparation
• Collaboratively developing and managing corrective action plans and other clinical initiatives designed to reduce incidents, improve client safety and otherwise manage risk
• Conducting and/or coordinating logistics of incident investigations assigned internally and externally
• Providing training and technical assistance to staff around best practices for writing incidents and procedures for categorizing incidents, with a focus on expectations for incidents reported internally as well as externally in NIMRS for OMH/OASAS programs
• Other related duties as assigned

Qualifications:

• Bachelor’s degree required; Master's degree in public health, social work, public or business administration, or other related field preferred
• Superior oral and written communication skills
• Strong computer literacy skills (e.g., Microsoft Excel, Access, Word, Power Point) and the ability to learn new computer applications with ease; knowledge of AWARDS database is a plus
• Demonstrated judgment and discretion with regard to confidential information
• Excellent organizational and time management skills, with attention to detail, accuracy and pacing
• Interest in issues relating to homelessness, mental health and/or substance abuse

• Strong commitment to improving equity and inclusion in all facets of work

HOURS: 

Full time 37.5 hours per week 

• Monday-Friday 9am-5:30pm 
• Hybrid - 3 days in office

QUALIFICATIONS: 

• Bachelor’s degree required; Master's degree in public health, social work, public or business administration, or other related field preferred. 
• Excellent oral and written communication skills. 
• Superior computer literacy skills (e.g., Microsoft Excel, Access, Word, Power Point) and the ability to learn new computer applications with ease. Knowledge of AWARDS database is a plus. 
• Demonstrated judgment and discretion with regard to confidential information. 
• Excellent organizational and time management skills, with attention to detail, accuracy and pacing 
• Interest in issues relating to homelessness, mental health and/or substance abuse. 

*Vaccination preferred but not required.

MAKE AN IMPACT

Are you looking to make a positive impact on the lives of those in your community? At BRC, our staff help New Yorkers experiencing homelessness reclaim their lives by providing a hand up, offering opportunities for health and self-sufficiency, and restoring hope and dignity.

Each and every BRC staff member makes heroic contributions to our city, providing vital services in times of crisis and need. Through our commitment to employee wellbeing and development, BRC provides a workplace where staff can achieve their goals, make a difference with our clients, and grow personally and professionally. 

Today, we have over 1000 full-time, part-time, and per-diem positions located in Manhattan, Brooklyn, the Bronx and Queens. Come and learn why 95% of BRC employees report that they would recommend BRC as a good place to work, and join us in building a more caring and compassionate city.

BENEFITS:

BRC takes the health, safety, and wellbeing of our employees seriously. Employees are eligible for health insurance and paid sick time benefits immediately upon starting work. In addition, full time employees receive a generous benefits package, including:

1. Competitive health and dental plans, with coverage is available for your spouse, domestic partner, and dependents.
2. A minimum of 3 weeks paid vacation, 12 paid holidays, and additional paid sick and personal time. A 403(b) pension plan with a matching benefit paid by BRC.
3. Tuition assistance and many training opportunities for career development.
4. Flexible spending accounts (FSAs) are available so employees can set aside pre-tax dollars for healthcare, transit and childcare.