Hybrid Consumer Experience Specialist bei AdventHealth

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It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. %3C/span%3E%3Cspan class=%22TextRun SCXW260630700 BCX8 NormalTextRun SpellingErrorV2Themed%22 style=%22-webkit-tap-highlight-color:transparent;-webkit-user-drag:none;background-image:url(%26quot;data:image/svg+xml;base64,PHN2ZyB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciIHdpZHRoPSI1IiBoZWlnaHQ9IjQiPjxnIGZpbGw9Im5vbmUiIGZpbGwtcnVsZT0iZXZlbm9kZCI+PHBhdGggc3Ryb2tlPSIjRUIwMDAwIiBkPSJNMCAzYzEuMjUgMCAxLjI1LTIgMi41LTJTMy43NSAzIDUgMyIvPjxwYXRoIGQ9Ik0wIDBoNXY0SDB6Ii8+PC9nPjwvc3ZnPg==%26quot;);background-position:0px 100%;background-repeat:repeat-x;border-bottom:1px solid transparent;font-variant-ligatures:none !important;line-height:19.425px;margin:0px;padding:0px;user-select:text;%22 data-contrast=%22auto%22 xml:lang=%22EN-US%22 lang=%22EN-US%22%3EAdventHealth%3C/span%3E%3Cspan class=%22TextRun SCXW260630700 BCX8 NormalTextRun%22 style=%22-webkit-tap-highlight-color:transparent;-webkit-user-drag:none;font-variant-ligatures:none !important;line-height:19.425px;margin:0px;padding:0px;user-select:text;%22 data-contrast=%22auto%22 xml:lang=%22EN-US%22 lang=%22EN-US%22%3E is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. 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style=%22-webkit-tap-highlight-color:transparent;-webkit-user-drag:none;background-image:url(%26quot;data:image/svg+xml;base64,PHN2ZyB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciIHdpZHRoPSI1IiBoZWlnaHQ9IjQiPjxnIGZpbGw9Im5vbmUiIGZpbGwtcnVsZT0iZXZlbm9kZCI+PHBhdGggc3Ryb2tlPSIjRUIwMDAwIiBkPSJNMCAzYzEuMjUgMCAxLjI1LTIgMi41LTJTMy43NSAzIDUgMyIvPjxwYXRoIGQ9Ik0wIDBoNXY0SDB6Ii8+PC9nPjwvc3ZnPg==%26quot;);background-position:0px 100%;background-repeat:repeat-x;border-bottom:1px solid transparent;font-variant-ligatures:none !important;font-weight:normal;line-height:19.425px;margin:0px;padding:0px;user-select:text;%22 data-contrast=%22auto%22 xml:lang=%22EN-US%22 lang=%22EN-US%22%3EAdventHealth%3C/span%3E%3Cspan class=%22TextRun SCXW260630700 BCX8 NormalTextRun%22 style=%22-webkit-tap-highlight-color:transparent;-webkit-user-drag:none;font-variant-ligatures:none !important;line-height:19.425px;margin:0px;padding:0px;user-select:text;%22 data-contrast=%22auto%22 xml:lang=%22EN-US%22 lang=%22EN-US%22%3E%3Cstrong%3E %3C/strong%3E%3C/span%3E%3C/span%3E%3Cspan style=%22color:rgb(0,0,0);font-family:Arial, Arial_EmbeddedFont, Arial_MSFontService, sans-serif;font-size:12pt;%22%3E%3Cspan class=%22TextRun SCXW260630700 BCX8 NormalTextRun%22 style=%22-webkit-tap-highlight-color:transparent;-webkit-user-drag:none;font-style:normal;font-variant:normal;font-weight:normal;line-height:19.425px;margin:0px;padding:0px;text-transform:none;user-select:text;%22 data-contrast=%22none%22 xml:lang=%22EN-US%22 lang=%22EN-US%22%3EDaytona Beach%3C/span%3E%3Cspan class=%22EOP SCXW260630700 BCX8%22 style=%22-webkit-tap-highlight-color:transparent;-webkit-user-drag:none;line-height:19.425px;margin:0px;padding:0px;user-select:text;%22 data-ccp-props=%22{%26quot;134233117%26quot;:true,%26quot;134233118%26quot;:false,%26quot;335551550%26quot;:6,%26quot;335551620%26quot;:6,%26quot;335559739%26quot;:240}%22%3E%26nbsp;%3C/span%3E%3C/span%3E%3C/p%3E%3C/div%3E%3Cdiv class=%22OutlineElement Ltr SCXW260630700 BCX8%22 style=%22-webkit-tap-highlight-color:transparent;-webkit-user-drag:none;clear:both;cursor:text;direction:ltr;margin:0px;overflow:visible;padding:0px;position:relative;user-select:text;%22%3E%3Cp class=%22Paragraph SCXW260630700 BCX8%22 style=%22-webkit-tap-highlight-color:transparent;-webkit-user-drag:none;background-color:transparent;color:windowtext;font-kerning:none;font-style:normal;font-weight:normal;margin:auto 0px 16px;overflow-wrap:break-word;padding:0px;text-align:justify;text-indent:0px;user-select:text;vertical-align:baseline;white-space:pre-wrap;%22 paraid=%222001850923%22 paraeid=%22{3fa060e5-b026-4364-876d-d79a33a360f4}{9}%22%3E%3Cspan style=%22color:rgb(0,97,151);font-family:Arial, Arial_EmbeddedFont, Arial_MSFontService, sans-serif;font-size:12pt;%22%3E%3Cspan class=%22TextRun SCXW260630700 BCX8 NormalTextRun%22 style=%22-webkit-tap-highlight-color:transparent;-webkit-user-drag:none;font-variant-ligatures:none !important;line-height:19.425px;margin:0px;padding:0px;user-select:text;%22 data-contrast=%22none%22 xml:lang=%22EN-US%22 lang=%22EN-US%22%3E%3Cstrong%3EThe community you’ll be caring for:%3C/strong%3E%3C/span%3E%3C/span%3E%3Cspan style=%22color:rgb(0,0,0);font-family:Arial, Arial_EmbeddedFont, Arial_MSFontService, sans-serif;font-size:12pt;%22%3E%3Cspan class=%22TextRun SCXW260630700 BCX8 NormalTextRun%22 style=%22-webkit-tap-highlight-color:transparent;-webkit-user-drag:none;font-style:normal;font-variant:normal;line-height:19.425px;margin:0px;padding:0px;text-transform:none;user-select:text;%22 data-contrast=%22none%22 xml:lang=%22EN-US%22 lang=%22EN-US%22%3E%3Cstrong%3E %3C/strong%3E%3C/span%3E%3Cspan class=%22TextRun SCXW260630700 BCX8 NormalTextRun%22 style=%22-webkit-tap-highlight-color:transparent;-webkit-user-drag:none;font-style:normal;font-variant:normal;font-weight:normal;line-height:19.425px;margin:0px;padding:0px;text-transform:none;user-select:text;%22 data-contrast=%22none%22 xml:lang=%22EN-US%22 lang=%22EN-US%22%3E301 MEMORIAL MEDICAL PKWY, Daytona Beach, 32117%3C/span%3E%3Cspan class=%22EOP SCXW260630700 BCX8%22 style=%22-webkit-tap-highlight-color:transparent;-webkit-user-drag:none;line-height:19.425px;margin:0px;padding:0px;user-select:text;%22 data-ccp-props=%22{%26quot;134233117%26quot;:true,%26quot;134233118%26quot;:false,%26quot;335551550%26quot;:6,%26quot;335551620%26quot;:6,%26quot;335559739%26quot;:240}%22%3E%26nbsp;%3C/span%3E%3C/span%3E%3C/p%3E%3C/div%3E%3Cdiv class=%22OutlineElement Ltr SCXW260630700 BCX8%22 style=%22-webkit-tap-highlight-color:transparent;-webkit-user-drag:none;clear:both;cursor:text;direction:ltr;margin:0px;overflow:visible;padding:0px;position:relative;user-select:text;%22%3E%3Cp class=%22Paragraph SCXW260630700 BCX8%22 style=%22-webkit-tap-highlight-color:transparent;-webkit-user-drag:none;background-color:transparent;color:windowtext;font-kerning:none;font-style:normal;font-weight:normal;margin:0px 0px 16px;overflow-wrap:break-word;padding:0px;text-align:justify;text-indent:0px;user-select:text;vertical-align:baseline;white-space:pre-wrap;%22 paraid=%221323613370%22 paraeid=%22{3fa060e5-b026-4364-876d-d79a33a360f4}{23}%22%3E%3Cspan style=%22color:rgb(0,97,151);font-family:Arial, Arial_EmbeddedFont, Arial_MSFontService, sans-serif;font-size:12pt;%22%3E%3Cspan class=%22TextRun SCXW260630700 BCX8 NormalTextRun%22 style=%22-webkit-tap-highlight-color:transparent;-webkit-user-drag:none;font-variant-ligatures:none !important;line-height:19.425px;margin:0px;padding:0px;user-select:text;%22 data-contrast=%22none%22 xml:lang=%22EN-US%22 lang=%22EN-US%22%3E%3Cstrong%3EThe role you’ll contribute:%26nbsp;%3C/strong%3E%3C/span%3E%3Cspan class=%22EOP SCXW260630700 BCX8%22 style=%22-webkit-tap-highlight-color:transparent;-webkit-user-drag:none;line-height:19.425px;margin:0px;padding:0px;user-select:text;%22 data-ccp-props=%22{%26quot;335551550%26quot;:6,%26quot;335551620%26quot;:6,%26quot;335559739%26quot;:240}%22%3E%26nbsp;%3C/span%3E%3C/span%3E%3C/p%3E%3C/div%3E%3Cdiv class=%22OutlineElement Ltr SCXW260630700 BCX8%22 style=%22-webkit-tap-highlight-color:transparent;-webkit-user-drag:none;clear:both;cursor:text;direction:ltr;margin:0px;overflow:visible;padding:0px;position:relative;user-select:text;%22%3E%3Cp class=%22Paragraph SCXW260630700 BCX8%22 style=%22-webkit-tap-highlight-color:transparent;-webkit-user-drag:none;background-color:transparent;color:windowtext;font-kerning:none;font-style:normal;font-weight:normal;margin:0px;overflow-wrap:break-word;padding:0px;text-align:justify;text-indent:0px;user-select:text;vertical-align:baseline;white-space:pre-wrap;%22 paraid=%22255640426%22 paraeid=%22{3fa060e5-b026-4364-876d-d79a33a360f4}{37}%22%3E%3Cspan style=%22font-family:Arial, Arial_EmbeddedFont, Arial_MSFontService, sans-serif;font-size:12pt;%22%3E%3Cspan class=%22TextRun SCXW260630700 BCX8 NormalTextRun%22 style=%22-webkit-tap-highlight-color:transparent;-webkit-user-drag:none;font-variant-ligatures:none !important;line-height:19.425px;margin:0px;padding:0px;user-select:text;%22 data-contrast=%22auto%22 xml:lang=%22EN-US%22 lang=%22EN-US%22%3EThe frontline Specialist is responsible for fielding and resolving inquiries via phone, chat, and other potential contact methods for more than 1 business line or region supported within the centralized Consumer Experience Center (%3C/span%3E%3Cspan class=%22TextRun SCXW260630700 BCX8 NormalTextRun SpellingErrorV2Themed%22 style=%22-webkit-tap-highlight-color:transparent;-webkit-user-drag:none;background-image:url(%26quot;data:image/svg+xml;base64,PHN2ZyB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciIHdpZHRoPSI1IiBoZWlnaHQ9IjQiPjxnIGZpbGw9Im5vbmUiIGZpbGwtcnVsZT0iZXZlbm9kZCI+PHBhdGggc3Ryb2tlPSIjRUIwMDAwIiBkPSJNMCAzYzEuMjUgMCAxLjI1LTIgMi41LTJTMy43NSAzIDUgMyIvPjxwYXRoIGQ9Ik0wIDBoNXY0SDB6Ii8+PC9nPjwvc3ZnPg==%26quot;);background-position:0px 100%;background-repeat:repeat-x;border-bottom:1px solid transparent;font-variant-ligatures:none !important;line-height:19.425px;margin:0px;padding:0px;user-select:text;%22 data-contrast=%22auto%22 xml:lang=%22EN-US%22 lang=%22EN-US%22%3ECxC%3C/span%3E%3Cspan class=%22TextRun SCXW260630700 BCX8 NormalTextRun%22 style=%22-webkit-tap-highlight-color:transparent;-webkit-user-drag:none;font-variant-ligatures:none !important;line-height:19.425px;margin:0px;padding:0px;user-select:text;%22 data-contrast=%22auto%22 xml:lang=%22EN-US%22 lang=%22EN-US%22%3E). Expectations of this role include providing exceptional customer service, striving to anticipate and meet the needs of %3C/span%3E%3Cspan class=%22TextRun SCXW260630700 BCX8 NormalTextRun SpellingErrorV2Themed%22 style=%22-webkit-tap-highlight-color:transparent;-webkit-user-drag:none;background-image:url(%26quot;data:image/svg+xml;base64,PHN2ZyB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciIHdpZHRoPSI1IiBoZWlnaHQ9IjQiPjxnIGZpbGw9Im5vbmUiIGZpbGwtcnVsZT0iZXZlbm9kZCI+PHBhdGggc3Ryb2tlPSIjRUIwMDAwIiBkPSJNMCAzYzEuMjUgMCAxLjI1LTIgMi41LTJTMy43NSAzIDUgMyIvPjxwYXRoIGQ9Ik0wIDBoNXY0SDB6Ii8+PC9nPjwvc3ZnPg==%26quot;);background-position:0px 100%;background-repeat:repeat-x;border-bottom:1px solid transparent;font-variant-ligatures:none !important;line-height:19.425px;margin:0px;padding:0px;user-select:text;%22 data-contrast=%22auto%22 xml:lang=%22EN-US%22 lang=%22EN-US%22%3EAdventHealth%3C/span%3E%3Cspan class=%22TextRun SCXW260630700 BCX8 NormalTextRun%22 style=%22-webkit-tap-highlight-color:transparent;-webkit-user-drag:none;font-variant-ligatures:none !important;line-height:19.425px;margin:0px;padding:0px;user-select:text;%22 data-contrast=%22auto%22 xml:lang=%22EN-US%22 lang=%22EN-US%22%3E consumers, treating all consumers and colleagues with dignity and respect, and working collaboratively with colleagues to achieve quality and performance standards. The frontline Specialist reports to the department Supervisor and maintains a working knowledge of %3C/span%3E%3Cspan class=%22TextRun SCXW260630700 BCX8 NormalTextRun SpellingErrorV2Themed%22 style=%22-webkit-tap-highlight-color:transparent;-webkit-user-drag:none;background-image:url(%26quot;data:image/svg+xml;base64,PHN2ZyB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciIHdpZHRoPSI1IiBoZWlnaHQ9IjQiPjxnIGZpbGw9Im5vbmUiIGZpbGwtcnVsZT0iZXZlbm9kZCI+PHBhdGggc3Ryb2tlPSIjRUIwMDAwIiBkPSJNMCAzYzEuMjUgMCAxLjI1LTIgMi41LTJTMy43NSAzIDUgMyIvPjxwYXRoIGQ9Ik0wIDBoNXY0SDB6Ii8+PC9nPjwvc3ZnPg==%26quot;);background-position:0px 100%;background-repeat:repeat-x;border-bottom:1px solid transparent;font-variant-ligatures:none !important;line-height:19.425px;margin:0px;padding:0px;user-select:text;%22 data-contrast=%22auto%22 xml:lang=%22EN-US%22 lang=%22EN-US%22%3EAdventHealth%3C/span%3E%3Cspan class=%22TextRun SCXW260630700 BCX8 NormalTextRun%22 style=%22-webkit-tap-highlight-color:transparent;-webkit-user-drag:none;font-variant-ligatures:none !important;line-height:19.425px;margin:0px;padding:0px;user-select:text;%22 data-contrast=%22auto%22 xml:lang=%22EN-US%22 lang=%22EN-US%22%3E service offerings, service workflows, and contact center technologies necessary to perform all job functions. The Consumer Experience Specialist II works to provide a true concierge level of service to the members proactively anticipating members needs helping them navigate the healthcare system. 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style=%22-webkit-tap-highlight-color:transparent;-webkit-user-drag:none;clear:both;cursor:text;direction:ltr;margin:0px;overflow:visible;padding:0px;position:relative;user-select:text;%22%3E%3Cp class=%22Paragraph SCXW260630700 BCX8%22 style=%22-webkit-tap-highlight-color:transparent;-webkit-user-drag:none;background-color:transparent;color:windowtext;font-kerning:none;font-style:normal;font-weight:normal;margin:0px 0px 16px;overflow-wrap:break-word;padding:0px;text-align:justify;text-indent:0px;user-select:text;vertical-align:baseline;white-space:pre-wrap;%22 paraid=%221975118446%22 paraeid=%22{3fa060e5-b026-4364-876d-d79a33a360f4}{43}%22%3E%3Cspan style=%22font-family:Arial, Arial_EmbeddedFont, Arial_MSFontService, sans-serif;font-size:12pt;%22%3E%3Cspan class=%22EOP SCXW260630700 BCX8%22 style=%22-webkit-tap-highlight-color:transparent;-webkit-user-drag:none;line-height:19.425px;margin:0px;padding:0px;user-select:text;%22 data-ccp-props=%22{%26quot;335551550%26quot;:6,%26quot;335551620%26quot;:6,%26quot;335559739%26quot;:240}%22%3E%26nbsp;%3C/span%3E%3C/span%3E%3C/p%3E%3C/div%3E%3Cdiv class=%22OutlineElement Ltr SCXW260630700 BCX8%22 style=%22-webkit-tap-highlight-color:transparent;-webkit-user-drag:none;clear:both;cursor:text;direction:ltr;margin:0px;overflow:visible;padding:0px;position:relative;user-select:text;%22%3E%3Cp class=%22Paragraph SCXW260630700 BCX8%22 style=%22-webkit-tap-highlight-color:transparent;-webkit-user-drag:none;background-color:transparent;color:windowtext;font-kerning:none;font-style:normal;font-weight:normal;margin:0px 0px 16px;overflow-wrap:break-word;padding:0px;text-align:justify;text-indent:0px;user-select:text;vertical-align:baseline;white-space:pre-wrap;%22 paraid=%221363673750%22 paraeid=%22{3fa060e5-b026-4364-876d-d79a33a360f4}{47}%22%3E%3Cspan style=%22color:rgb(0,97,151);font-family:Arial, Arial_EmbeddedFont, Arial_MSFontService, sans-serif;font-size:12pt;%22%3E%3Cspan class=%22TextRun SCXW260630700 BCX8 NormalTextRun%22 style=%22-webkit-tap-highlight-color:transparent;-webkit-user-drag:none;font-variant-ligatures:none !important;line-height:19.425px;margin:0px;padding:0px;user-select:text;%22 data-contrast=%22none%22 xml:lang=%22EN-US%22 lang=%22EN-US%22%3E%3Cstrong%3EThe value you’ll bring to the team:%26nbsp;%3C/strong%3E%3C/span%3E%3Cspan class=%22EOP SCXW260630700 BCX8%22 style=%22-webkit-tap-highlight-color:transparent;-webkit-user-drag:none;line-height:19.425px;margin:0px;padding:0px;user-select:text;%22 data-ccp-props=%22{%26quot;335551550%26quot;:6,%26quot;335551620%26quot;:6,%26quot;335559739%26quot;:240}%22%3E%26nbsp;%3C/span%3E%3C/span%3E%3C/p%3E%3C/div%3E%3Cdiv class=%22ListContainerWrapper SCXW260630700 BCX8%22 style=%22-webkit-tap-highlight-color:transparent;-webkit-user-drag:none;margin:0px;padding:0px;position:relative;user-select:text;%22%3E%3Cul%3E%3Cli%3E%3Cp class=%22Paragraph SCXW260630700 BCX8%22 style=%22-webkit-tap-highlight-color:transparent;-webkit-user-drag:none;background-color:transparent;color:windowtext;font-kerning:none;font-style:normal;font-weight:normal;margin:0px;overflow-wrap:break-word;padding:0px;text-align:justify;text-indent:0px;user-select:text;vertical-align:baseline;white-space:pre-wrap;%22 paraid=%221303279062%22 paraeid=%22{3fa060e5-b026-4364-876d-d79a33a360f4}{57}%22%3E%3Cspan style=%22font-family:Arial, Arial_EmbeddedFont, Arial_MSFontService, sans-serif;font-size:12pt;%22%3E%3Cspan class=%22TextRun SCXW260630700 BCX8 NormalTextRun%22 style=%22-webkit-tap-highlight-color:transparent;-webkit-user-drag:none;font-variant-ligatures:none !important;line-height:19.425px;margin:0px;padding:0px;user-select:text;%22 data-contrast=%22auto%22 xml:lang=%22EN-US%22 lang=%22EN-US%22%3EDemonstrate through behavior %3C/span%3E%3Cspan class=%22TextRun SCXW260630700 BCX8 NormalTextRun SpellingErrorV2Themed%22 style=%22-webkit-tap-highlight-color:transparent;-webkit-user-drag:none;background-image:url(%26quot;data:image/svg+xml;base64,PHN2ZyB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciIHdpZHRoPSI1IiBoZWlnaHQ9IjQiPjxnIGZpbGw9Im5vbmUiIGZpbGwtcnVsZT0iZXZlbm9kZCI+PHBhdGggc3Ryb2tlPSIjRUIwMDAwIiBkPSJNMCAzYzEuMjUgMCAxLjI1LTIgMi41LTJTMy43NSAzIDUgMyIvPjxwYXRoIGQ9Ik0wIDBoNXY0SDB6Ii8+PC9nPjwvc3ZnPg==%26quot;);background-position:0px 100%;background-repeat:repeat-x;border-bottom:1px solid transparent;font-variant-ligatures:none !important;line-height:19.425px;margin:0px;padding:0px;user-select:text;%22 data-contrast=%22auto%22 xml:lang=%22EN-US%22 lang=%22EN-US%22%3EAdventHealth%27s%3C/span%3E%3Cspan class=%22TextRun SCXW260630700 BCX8 NormalTextRun%22 style=%22-webkit-tap-highlight-color:transparent;-webkit-user-drag:none;font-variant-ligatures:none !important;line-height:19.425px;margin:0px;padding:0px;user-select:text;%22 data-contrast=%22auto%22 xml:lang=%22EN-US%22 lang=%22EN-US%22%3E mission, vision, values, and service standards as outlined in the organization%27s Whole Care Experience training.%26nbsp;%3C/span%3E%3Cspan class=%22EOP SCXW260630700 BCX8%22 style=%22-webkit-tap-highlight-color:transparent;-webkit-user-drag:none;line-height:19.425px;margin:0px;padding:0px;user-select:text;%22 data-ccp-props=%22{%26quot;134233117%26quot;:false,%26quot;134233118%26quot;:false,%26quot;335551550%26quot;:6,%26quot;335551620%26quot;:6,%26quot;335559737%26quot;:0,%26quot;335559738%26quot;:0,%26quot;335559739%26quot;:0}%22%3E%26nbsp;%3C/span%3E%3C/span%3E%3C/p%3E%3C/li%3E%3C/ul%3E%3C/div%3E%3Cdiv class=%22ListContainerWrapper SCXW260630700 BCX8%22 style=%22-webkit-tap-highlight-color:transparent;-webkit-user-drag:none;margin:0px;padding:0px;position:relative;user-select:text;%22%3E%3Cul%3E%3Cli%3E%3Cp class=%22Paragraph SCXW260630700 BCX8%22 style=%22-webkit-tap-highlight-color:transparent;-webkit-user-drag:none;background-color:transparent;color:windowtext;font-kerning:none;font-style:normal;font-weight:normal;margin:0px;overflow-wrap:break-word;padding:0px;text-align:justify;text-indent:0px;user-select:text;vertical-align:baseline;white-space:pre-wrap;%22 paraid=%221732020970%22 paraeid=%22{3fa060e5-b026-4364-876d-d79a33a360f4}{67}%22%3E%3Cspan style=%22font-family:Arial, Arial_EmbeddedFont, Arial_MSFontService, sans-serif;font-size:12pt;%22%3E%3Cspan class=%22TextRun SCXW260630700 BCX8 NormalTextRun%22 style=%22-webkit-tap-highlight-color:transparent;-webkit-user-drag:none;font-variant-ligatures:none !important;line-height:19.425px;margin:0px;padding:0px;user-select:text;%22 data-contrast=%22auto%22 xml:lang=%22EN-US%22 lang=%22EN-US%22%3EMaintain competence and use critical thinking skills to confirm the consumer%27s identity and resolve consumer inquiries within assigned functional area(s) accurately and promptly.%26nbsp;%3C/span%3E%3Cspan class=%22EOP SCXW260630700 BCX8%22 style=%22-webkit-tap-highlight-color:transparent;-webkit-user-drag:none;line-height:19.425px;margin:0px;padding:0px;user-select:text;%22 data-ccp-props=%22{%26quot;134233117%26quot;:false,%26quot;134233118%26quot;:false,%26quot;335551550%26quot;:6,%26quot;335551620%26quot;:6,%26quot;335559737%26quot;:0,%26quot;335559738%26quot;:0,%26quot;335559739%26quot;:0}%22%3E%26nbsp;%3C/span%3E%3C/span%3E%3C/p%3E%3C/li%3E%3C/ul%3E%3C/div%3E%3Cdiv class=%22ListContainerWrapper SCXW260630700 BCX8%22 style=%22-webkit-tap-highlight-color:transparent;-webkit-user-drag:none;margin:0px;padding:0px;position:relative;user-select:text;%22%3E%3Cul%3E%3Cli%3E%3Cp class=%22Paragraph SCXW260630700 BCX8%22 style=%22-webkit-tap-highlight-color:transparent;-webkit-user-drag:none;background-color:transparent;color:windowtext;font-kerning:none;font-style:normal;font-weight:normal;margin:0px;overflow-wrap:break-word;padding:0px;text-align:justify;text-indent:0px;user-select:text;vertical-align:baseline;white-space:pre-wrap;%22 paraid=%221461421541%22 paraeid=%22{3fa060e5-b026-4364-876d-d79a33a360f4}{73}%22%3E%3Cspan style=%22font-family:Arial, Arial_EmbeddedFont, Arial_MSFontService, sans-serif;font-size:12pt;%22%3E%3Cspan class=%22TextRun SCXW260630700 BCX8 NormalTextRun%22 style=%22-webkit-tap-highlight-color:transparent;-webkit-user-drag:none;font-variant-ligatures:none !important;line-height:19.425px;margin:0px;padding:0px;user-select:text;%22 data-contrast=%22auto%22 xml:lang=%22EN-US%22 lang=%22EN-US%22%3EDemonstrates empowerment to successfully resolve customer inquiries, striving for first interaction resolution.%26nbsp;%3C/span%3E%3Cspan class=%22EOP SCXW260630700 BCX8%22 style=%22-webkit-tap-highlight-color:transparent;-webkit-user-drag:none;line-height:19.425px;margin:0px;padding:0px;user-select:text;%22 data-ccp-props=%22{%26quot;134233117%26quot;:false,%26quot;134233118%26quot;:false,%26quot;335551550%26quot;:6,%26quot;335551620%26quot;:6,%26quot;335559737%26quot;:0,%26quot;335559738%26quot;:0,%26quot;335559739%26quot;:0}%22%3E%26nbsp;%3C/span%3E%3C/span%3E%3C/p%3E%3C/li%3E%3C/ul%3E%3C/div%3E%3Cdiv class=%22ListContainerWrapper SCXW260630700 BCX8%22 style=%22-webkit-tap-highlight-color:transparent;-webkit-user-drag:none;margin:0px;padding:0px;position:relative;user-select:text;%22%3E%3Cul%3E%3Cli%3E%3Cp class=%22Paragraph SCXW260630700 BCX8%22 style=%22-webkit-tap-highlight-color:transparent;-webkit-user-drag:none;background-color:transparent;color:windowtext;font-kerning:none;font-style:normal;font-weight:normal;margin:0px;overflow-wrap:break-word;padding:0px;text-align:justify;text-indent:0px;user-select:text;vertical-align:baseline;white-space:pre-wrap;%22 paraid=%222117669211%22 paraeid=%22{3fa060e5-b026-4364-876d-d79a33a360f4}{79}%22%3E%3Cspan style=%22font-family:Arial, Arial_EmbeddedFont, Arial_MSFontService, sans-serif;font-size:12pt;%22%3E%3Cspan class=%22TextRun SCXW260630700 BCX8 NormalTextRun%22 style=%22-webkit-tap-highlight-color:transparent;-webkit-user-drag:none;font-variant-ligatures:none !important;line-height:19.425px;margin:0px;padding:0px;user-select:text;%22 data-contrast=%22auto%22 xml:lang=%22EN-US%22 lang=%22EN-US%22%3EAdhere to all established workflows, scripting, and department greetings. Ensures the obtained demographics, insurance information, and authorizations, are correct and as accurate as possible to avoid a negative consumer experience leading to a duplicate record, a rescheduled service, or a denied service.%26nbsp;%3C/span%3E%3Cspan class=%22EOP SCXW260630700 BCX8%22 style=%22-webkit-tap-highlight-color:transparent;-webkit-user-drag:none;line-height:19.425px;margin:0px;padding:0px;user-select:text;%22 data-ccp-props=%22{%26quot;134233117%26quot;:false,%26quot;134233118%26quot;:false,%26quot;335551550%26quot;:6,%26quot;335551620%26quot;:6,%26quot;335559737%26quot;:0,%26quot;335559738%26quot;:0,%26quot;335559739%26quot;:0}%22%3E%26nbsp;%3C/span%3E%3C/span%3E%3C/p%3E%3C/li%3E%3C/ul%3E%3C/div%3E%3C/div%3E%3Cdiv class=%22SCXW260630700 BCX8%22 style=%22-webkit-tap-highlight-color:transparent;-webkit-text-stroke-width:0px;-webkit-user-drag:none;background-color:rgb(255, 255, 255);color:rgb(0, 0, 0);font-family:%26quot;Segoe UI%26quot;, %26quot;Segoe UI Web%26quot;, Arial, Verdana, sans-serif;font-size:12px;font-style:normal;font-variant-caps:normal;font-variant-ligatures:normal;font-weight:400;letter-spacing:normal;margin:0px;orphans:2;padding:0px;text-align:start;text-decoration-color:initial;text-decoration-style:initial;text-decoration-thickness:initial;text-indent:0px;text-transform:none;user-select:text;white-space:normal;widows:2;word-spacing:0px;%22%3E%3Cdiv class=%22ListContainerWrapper SCXW260630700 BCX8%22 style=%22-webkit-tap-highlight-color:transparent;-webkit-user-drag:none;margin:0px;padding:0px;position:relative;user-select:text;%22%3E%3Cul%3E%3Cli%3E%3Cp class=%22Paragraph SCXW260630700 BCX8%22 style=%22-webkit-tap-highlight-color:transparent;-webkit-user-drag:none;background-color:transparent;color:windowtext;font-kerning:none;font-style:normal;font-weight:normal;margin:0px;overflow-wrap:break-word;padding:0px;text-align:justify;text-indent:0px;user-select:text;vertical-align:baseline;white-space:pre-wrap;%22 paraid=%221635887484%22 paraeid=%22{3fa060e5-b026-4364-876d-d79a33a360f4}{89}%22%3E%3Cspan style=%22font-family:Arial, Arial_EmbeddedFont, Arial_MSFontService, sans-serif;font-size:12pt;%22%3E%3Cspan class=%22TextRun SCXW260630700 BCX8 NormalTextRun%22 style=%22-webkit-tap-highlight-color:transparent;-webkit-user-drag:none;font-variant-ligatures:none !important;line-height:19.425px;margin:0px;padding:0px;user-select:text;%22 data-contrast=%22auto%22 xml:lang=%22EN-US%22 lang=%22EN-US%22%3EAssess and understand supported department schedules (i.e. Imaging, Lab, Rehab, AHMG, etc.) to maximize utilization of resources and services offered. Uses critical thinking to avoid scheduling conflicts.%3C/span%3E%3Cspan class=%22EOP SCXW260630700 BCX8%22 style=%22-webkit-tap-highlight-color:transparent;-webkit-user-drag:none;line-height:19.425px;margin:0px;padding:0px;user-select:text;%22 data-ccp-props=%22{%26quot;134233117%26quot;:false,%26quot;134233118%26quot;:false,%26quot;335551550%26quot;:6,%26quot;335551620%26quot;:6,%26quot;335559737%26quot;:0,%26quot;335559738%26quot;:0,%26quot;335559739%26quot;:0}%22%3E%26nbsp;%3C/span%3E%3C/span%3E%3C/p%3E%3C/li%3E%3C/ul%3E%3C/div%3E%3C/div%3E
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