Hybrid IT Desktop Support Service Technician (On-Site) bei The AME Group

Description

Welcome to The AME Group – Where People Power Progress
At The AME Group, every employee helps define who we are. For over 40 years, we’ve built a thriving, people-first culture rooted in innovation, collaboration, and purpose. As a nation wide leading Managed IT Service Providers, we empower businesses through technology while investing in the growth and well-being of our team. With a commitment to shared success, and continuous learning, we don’t just adapt to change — we drive it! Join a company where your voice matters, your work makes an impact, and your future is a shared journey.
 

Are you looking for an opportunity to advance your career as a Desktop Technician? Our company is seeking a skilled and passionate Desktop Technician to join our team. As a key member of our team, you will be responsible for providing technical support for desktop hardware and software issues for our clients.

Responsibilities:

• Provide exceptional customer service.
• Effective verbal and written communication skills. Should be able to adapt communication style to suit different audiences.
• Install, configure, and troubleshoot desktop hardware, software, and peripherals for users.
• Provide technical support for desktop hardware and software issues for users.
• Manage and monitor client workstations and servers.
• Provide support for an on-site client.
• Document all technical support activities in ticketing systems.
• Maintain accurate inventory records of all client equipment.

Requirements

• High School diploma or equivalent, and/or IT focused education or related work experience.
• Excellent knowledge of PC and desktop hardware.
• Excellent knowledge of PC internal components.
• Hands-on hardware troubleshooting experience.
• Extensive equipment support experience.
• Working technical knowledge of current protocols, operating systems, and standards.
• Ability to operate tools, components, and peripheral accessories.
• Able to read and understand technical manuals, procedural documentation, and guides.
• Strong customer service orientation

Preferred Skills

• Experience with Chromebooks.
• Experience with Google Suite.
• Experience with K-12 environment.

Why work with us

• Opportunity to work in a dynamic and growing city with a great quality of life
• Competitive salary and benefits package
• Opportunity for growth and advancement
• Positive and supportive work environment
• Chance to work with a dedicated and passionate team
• Vacation and PTO
• 401(K)