Hybrid Assistant Front Office Manager bei Trump International Beach Resort

Description

Summary

Assists in managing all front office operations by performing the following duties

Essential Duties & Responsibilities

Includes the following.  Other duties may be assigned.

• Assist in preparing weekly work schedules in accordance with staffing guidelines and labor forecasts. Adjust schedules throughout the week to meet changing business demands.
• Conduct pre-shift meetings with staff to review all information relevant to the day’s operations.
• Assign work duties to staff in line with departmental procedures. Communicate any additions or changes to assignments as they arise during the shift. Identify situations that compromise departmental standards and delegate corrective tasks accordingly.
• Ensure staff adheres to all Trump International Service Standards.
• Actively participate in daily technical and personal service training.
• Monitor the check-in and check-out process to ensure it meets hotel standards. Anticipate critical situations and assist as needed to expedite guest processing and alleviate pressure.
• Coverage in any front desk position, including overnight shifts, if necessary.
• Attend scheduled meetings during your shift.
• Handle all guest complaints professionally and courteously.
• Assist staff with their job functions to ensure optimal guest service.
• Adhere to hotel protocols regarding guest/employee accidents, injuries, and emergency situations.
• Ensure all VIPs are pre-registered according to established standards.
• Inspect VIP arrival rooms daily to ensure compliance with hotel standards.
• Monitor VIP arrivals; greet and escort them to their rooms.
• Review group arrival resumes; coordinate master accounts and fulfill group special requests.
• Perform guest check-in and check-out procedures in accordance with Trump International Service Standards.
• Perform other duties as assigned.

Supervisory Responsibilities

Directly supervises 10 – 15 employees in all front office operations.

Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws.  Responsibilities include interviewing and training employees; planning, assigning work; assisting in appraising performance, rewarding and disciplining employees; addressing complaints and resolving problems.

Qualifications

Qualifications Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

                High school diploma or general education degree (GED).

2 – 4 years experience and/or training at the Front Desk; or equivalent combination of education and experience.

Language Skills

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedures manuals. 

Ability to write routine reports and correspondence.

Ability to speak effectively before guests or employees of the hotel.

Mathematical Skills

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages. 

Ability to apply concepts of basic algebra and geometry.

Reasoning Ability

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.

Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Other Skills and Abilities

Computer skills are required.

Knowledge of a foreign language is preferred.

Physical Demands

The physical problems described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand.  The employee frequently is required to walk; use hands to finger, handle, or feel objects, tools, or controls; and talk or hear.  The employee is occasionally required to sit; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl.

The employee must occasionally lift and/or move up to 20 pounds.

Work Environment

The work environmental characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.