Hybrid Training Coordinator bei ALFRED GROUP

Description

JOB TITLE: Training Coordinator

LOCATION: HQ

FLSA STATUS: Non-exempt

REPORTS TO: Training Manager

WAGE: $23-$25/hour

Alfred opened the doors to its first location on tree-lined Melrose Place in January of 2013. Guided by our four core values — CONSISTENT INNOVATION, EVERYDAY EXCELLENCE, COLLABORATIVE INDIVIDUALITY, and JOYFUL BELONGING — we have built a passionate following with our innovative drinks, eye-catching design, and top-notch customer service. Whether you’re visiting a location in Los Angeles, Austin, San Francisco or the Middle East, your Alfred experience may look different, but our mission is singular: for every customer, both brand new and fiercely loyal, to walk out of Alfred as thrilled with their visit as they are with their beverage. 

SUMMARY OF JOB

The Training Coordinator is a vital part of Alfred’s team-focused learning culture. In this cafe-based role, you will deliver impactful, hands-on training to develop skilled and confident baristas and team members. From conducting in-store training sessions to certifying baristas through our BSA (Barista Skills Assessment), you will foster a consistent, high-quality experience across all locations. You thrive in a fast-paced, people-first environment and are passionate about mentorship, coffee, and continuous learning.
 

RESPONSIBILITIES

Hands-On Cafe Training & Certification

• Lead Barista Basic Classes and hands-on training in both cafe and training lab settings.
• Conduct BSA (Barista Skills Assessment) in-cafe to certify baristas for drink-making.
• Deliver clear and engaging instruction to new hires, including hospitality foundations, drink building, safety procedures, and brand values.
• Provide real-time feedback and coaching while working alongside trainees on the cafe floor.
• Follow and reinforce safety and sanitation guidelines while actively participating in cafe operations.
• Serve as a resource to support rollouts of new menu items, seasonal drinks, and food programs.
• Ensure drinks are consistently made to Alfred’s quality and presentation standards.

Cafe & Team Support

• Support cafe teams during new hire onboarding, working closely with cafe leadership to ensure training schedules and deployment plans are aligned.
• Communicate trainee progress and performance through detailed feedback and updates.
• Conduct barista assessments, track learning outcomes, and recommend support as needed.
• Provide mentorship and support to baristas looking to expand their skills or knowledge.
• Cover in-cafe shifts as needed and requested.

Training Program Development & Reporting

• Collaborate with the Training & Development Manager to enhance training content based on in-cafe observations, employee performance, and training data.
• Assemble and distribute training materials and support curriculum improvements.
• Track and compile training data, skills assessments, and knowledge quiz results to inform training strategy and identify learning gaps.

Qualifications

• 2–3+ years of experience in training or learning and development within food & beverage, preferably in specialty coffee.
• Experience leading team training sessions and providing constructive, supportive feedback.
• Ability to confidently present, coach, and correct in a professional and motivating manner.
• Comfortable working on your feet in a high-volume, customer-facing environment.
• Proficiency in Google Suite (Docs, Sheets, Calendar, Drive, Gmail).
• Reliable transportation to visit various cafe locations.
• Flexible schedule to meet training demands; may include occasional weekends or adjusted hours based on location needs.
• Ability to lift up to 30 lbs and handle hot beverages/food in compliance with safety practices.
• A passion for coffee, education, and elevating others.

WHAT YOU’LL GET

• Wage: $23/hour-$25/hour
• Medical, Dental, & Vision insurance packages
• Vacation PTO & Sick time accrual
• Employee discounts
• Free coffee & pastry each shift
• Monthly coffee/tea bag take home
• Performance reviews (90-day & annual review)
• Annual bonuses & raises
• Referral bonuses

EQUAL OPPORTUNITY EMPLOYER

At Alfred Coffee, we are committed to Equal Employment Opportunity and to attracting, developing and promoting the most qualified employees regardless of their race, sex, gender, color, religion, sexual orientation, national origin, age, physical or mental disability, citizenship status, veteran status, genetics, victim of any qualifying act of violence (QAOV) status, or any other status protected by state or federal law, and we prohibit employee harassment or discrimination of any kind on the basis of any such protected status.