Hybrid Truck Breakdown Call Support Specialist bei Knight Transportation
Knight Transportation · Phoenix, Vereinigte Staaten Von Amerika · Hybrid
- Junior
- Optionales Büro in Phoenix
We are hiring Call Support Specialists to join our Driver Breakdown team—an essential role that helps keep our drivers safe and freight moving. You’ll coordinate timely service, repairs, and support when equipment issues arise. If you’re calm under pressure and thrive on solving problems, we’d love to hear from you
- Pay Range $20 to $25
- Overtime Pay
- Quarterly Bonus Program
- Overtime Pay & Quarterly Bonus Opportunities
- 80 hours of Paid Time Off in your first year
- Paid Holidays
- Free Life Insurance and 401K with Company Matching
- Employee Stock Purchase Plan
- Employee Discounts on Various Products and Services
- Medical, Dental, Vision, & Disability Insurance
- Supplemental & Life Insurance
Answer all Breakdown department inbound calls including vendor, fuel, lumper, etc. Gather and document available pertinent information to initiate/create a claim or repair order, as well as notify appropriate response personnel. Facilitate necessary repair of equipment during breakdown and accident repair cycles. Obtain maximum equipment utilization to minimize overall costs.
- Assess each situation independently and take action accordingly; make effective decisions by gathering sufficient data, documenting clearly, making calls and asking questions when necessary.
- Negotiate directly, all costs incurred during accidents and equipment breakdown to locate and hire the best-qualified vendor in the best interest of the company; authorize repairs within appropriate level of authority.
- Investigate and recover all warranties possible during the vendor selection and outside repair process.
- Ensure minimum down time and maximum equipment utilization during the equipment repair/storage cycle; report all down units to the appropriate OE for down time and case number.
- Control payments issued through purchase order, advance funds to Pinnacle, MVP Preferred, Fleet charge accounts and virtual Master card.
- Act as liaison for internal communications between designated department personnel and leadership representatives, as well as field investigators in serious accidents, injuries, cargo losses and breakdowns.
- Assist callers in the equipment troubleshooting process, ensuring timely repairs; respond to incoming phone calls and QUALCOMM messages, owner-operators and lease owner-operators with breakdown repairs, accidents and claims. Facilitate repair creation accordingly.
- Meet all department Key Performance Indicators (KPI's) as indicated by leadership team.
- Perform additional responsibilities as assigned by leadership including additional ACT responsibilities such as Warranty Box, Venn-Invoice, and spreadsheets
- Proactively work to assist others in achieving the organization's objectives.
Qualifications: What you need to bring
- 1+ years in customer service experience required.
- Previous experience in call center environment preferred.
- Previous mechanical experience preferred.
- High School Diploma or equivalent required.
- Must possess strong computer skills.
- Exceptional customer service and communication skills
- Must be able to multitask and handle high call volume.
- Must be able to work scheduled shift with flexibility to cover other shifts.
Copy and paste URL into browser to view full description: https://knxtrans.jdxpert.com/ShowJob.aspx?EntityID=2&id=7823
The Company is an equal employment opportunity employer. The Company's policy is not to unlawfully discriminate against any applicant or employee on the basis of race, color, sex, sexual orientation, gender identity, religion, national origin, age, military status, disability, genetic information or any other consideration made unlawful by applicable federal, state, or local laws. The Company also prohibits harassment of applicants and employees based on any of these protected categories.
