Hybrid Patient Access Rep bei Resurgens Orthopaedics

Description

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Greets, welcomes, and expedites patients as they check in while keeping staff and patients abreast of any delays
• Instructs new patients on completion of consent to treat forms, explains insurance benefit information, MRI patient information forms (if applicable), and makes any necessary corrections to the patients' account
• Scans all new patient or updated patient information into computer (including photo ID, insurance cards, referrals, patient paperwork, and payment logs)
• Verifies rehabilitation benefits and documents benefits on paper and into computer system
• Explains financial requirements to the patient and collects item of service deductible, co-pays and/or co-insurance, and any outstanding balance for rehab or MRI (if applicable)
• Communication with workers compensation for authorization of rehabilitation visits and documents on paper and into computer system
• Enters charge details for each patient per billing guidelines for worker’s compensation and MVA patients
• Schedules new patient and follow up patient appointments with the appropriate rehabilitation clinician
• Communicates with the patients in the lobby if clinician or MRI (if applicable) is running behind schedule
• Communicates with all patients who no-show and notifies adjuster of any no-show by a worker’s compensation patient
• Reconciles change drawer/petty cash
• Other duties as assigned

NON-ESSENTIAL DUTIES AND RESPONSIBILITIES

• Keeps front desk and lobby clean and organized.
• Assist with back-office duties: cleaning, laundry, organization as needed

Pay Information: $17.50- $19.50/ depending on experience.

Requirements

QUALIFICATIONS EDUCATION AND EXPERIENCE

• High School diploma or equivalent
• One year of experience  in customer service or reception, preferably in a health care environment.

SKILLS/ABILITIES

• Utilize functions of a multi-line phone system
• Basic Computer skills
• Strong customer service

· Ability to communicate clearly and concisely in all written and oral communications, including email. · Strong organizational skills with great attention to detail· Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.· Ability to multitask· Demonstrated conflict management skills