Hybrid Call Center Agent [Start Date: September 29, 2025] bei eClerx Services Ltd

The training schedule for this position requires new hires to attend on-site classes at the above address for the first 60 days post-start date.

“Please note that eClerx is a drug-free workplace and we require all selected applicants to go through a pre-employment drug screen and background check. The employment offer at eClerx is contingent to the results of these tests.”

eClerx is a leading provider of productized services, bringing together people, technology and domain expertise to amplify business results.

The firm provides business process management, automation, and analytics services to a number of Fortune 2000 enterprises, including some of the world’s leading financial services, communications, retail, fashion, media & entertainment, manufacturing, travel & leisure, and technology companies. Incorporated in 2000, eClerx is traded on both the Bombay and National Stock Exchanges of India. The firm employs more than 19,000 people across Australia, Canada, France, Germany, Switzerland, Egypt. India, Italy, Netherlands, Peru, Philippines, Singapore, Thailand, the UK, and the USA.

eClerx currently has open positions for Call Center Agents in Fayetteville. These agents will work closely with other team members to provide outstanding service to our customers by answering questions, handling complaints, and troubleshooting problems with our products and services. The Call Center Agents may handle a high volume of inbound or outbound calls or both and should seek to create a positive experience for each caller. They will listen to clients to understand the reason for their call, address all questions or complaints, and provide an accurate and efficient response. If you are willing to answer calls from customers and resolve their queries, this job could be suitable for you.
 

Overview

• Office Location: 235 N. McPherson Church Rd, Fayetteville, NC 28303
• Training Schedule: Thursday – Monday, 12:00pm – 9:00pm (Tuesday & Wednesday are off-days)
• Pay rate (applicable after successful training completion): $13.25/hour as long as you complete your 40-hour weekly production schedule. (If you are unable to complete 40 hours’ schedule, you will still get paid at $12.25/hour) We always offer 40-hour work schedules!

Responsibilities

• Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services.
• Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.
• Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed.
• Adhering to all company policies and procedures.

Requirements

• Must be 18 years old or older
• Possession of a High School Diploma or GED Equivalent is required
• Must type greater than 25 wpm
• Excellent interpersonal, communication, and customer service skills
• Availability during our hours of operation to work flexible schedules, including nights & weekends
• Previous experience in a customer service role or a call center environment is a plus.
   

Click ‘Apply Now’ to get started or visit the Careers page on our website to learn more: http://careers.eclerx.com

EEO is the Law - eClerx is an Equal Opportunity Employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. eClerx makes hiring decisions based solely on qualifications, merit, and business needs at the time. Applicants can learn more about the company’s status as an equal opportunity employer by viewing the federal ‘EEO is the Law’ poster.