Hybrid Dispatcher bei City of Marshall, TX

About the Department

DEFINITION:     The Communication Specialist/911 Operator performs specialized duties in a centralized public safety communications center, such as answering incoming calls for police, fire and/or medical emergency and non-emergency incidents; transmitting appropriate information to dispatcher or responsible jurisdiction; and operating computer terminal equipment, radio transmitting and receiving equipment.

Position Duties

ESSENTIAL AND RELATED FUNCTION STATEMENTS:
Essential and other important responsibilities and duties may include, but are not limited to, the following:

• Respond to calls regarding emergency and non-emergency situations requiring police and/or fire assistance and dispatch appropriate public safety units as needed.
• Rapidly process information received from callers and communicate effectively to officers in the field via police radio.        
• Accurately track the status of police units, maintain communication to ensure safety, and anticipate need for assistance.
• Provide basic first-aid and pre-arrival instructions to callers who need assistance.
• Operate law enforcement telecommunications system to interface with state and national databases, computer aided dispatch, and local records management systems.
• Receive and record all calls for service, refer calls to other agencies or city departments as needed, monitor other law enforcement frequencies, security/fire alarms, and in-house security system.
• Prepare daily activity reports and maintain various files.  
• Attend various training and public safety classes.  
• Perform related duties as assigned or required.

Minimum Qualifications

MINIMUM QUALIFICATIONS:
Sufficient education, training and/or work experience to demonstrate possession of the following knowledge, skills, and abilities which would typically be acquired through:

• High school diploma or equivalent.  
• Minimum one-year clerical and computer experience.        
• Must be able to work rotating shifts including nights and weekends.  
• Excellent communication skills including the ability to speak in a clear and well-modulated voice under stressful conditions.  
• Must be able to condense large amounts of information and quickly and accurately convey to public safety personnel and the general public.  
• Ability to remain calm, convey reassurance, and maintain composure while talking to callers who may be hysterical, incoherent, difficult, or verbally abusive. Must be able to handle multiple tasks simultaneously and work closely with others as part of a team.
• Must successfully complete telecommunications training courses and meet requirements for TCOLE Telecommunications certification within one year of employment.  
• Previous law enforcement communications experience and certification preferred.  
• Skills and typing test required: 35 net words per minute.   
• Ability to work shift, weekends, and/or holidays
• Valid Texas driver’s license with an acceptable driving record.
• Preferred Bilingual

Other Qualifications

PHYSICAL REQUIREMENTS:

• Tasks are performed in a sedentary position at workstation with occasional walking required.
• Requires extensive use of computer, printer and other office and telecommunications equipment.
• The employee must exert light physical effort, occasionally involving lifting, carrying, pushing and pulling of objects and materials (mostly file boxes) of up to thirty-five pounds.
• Requires visual perception and ability to communicate orally.

• Tasks are regularly performed in an office environment.
• Limited exposure to extreme weather conditions and limited risk of injury.
• May have normal exposure to dirt, dust, pollen, odors, wetness, humidity, rain, fumes, temperature and noise.