Hybrid RiverScape Team Leader bei Five Rivers MetroParks, OH

About the Department

The Team Lead will help ensure the visiting public has a high quality and safe experience. This position will assist the RiverScape Operations Coordinator with the day-to-day activities of Five Rivers MetroParks RiverScape rental operations and concessions.
 

Position Duties

To perform this job successfully, an individual must perform essential duties to expected performance standards. Reasonable accommodations are made as required for persons with disabilities as defined under the Americans With Disabilities Act.

• Oversees the operations of the RiverScape MetroPark rentals operations including cashiers, bicycle attendants, plaza guards and ice guards assuring that equipment is in good repair and visitors have a high quality and safe experience.
• Plans daily assignments and secures the equipment and tools needed by site crew to satisfactorily complete assignments.
• Assists with overseeing all aspects of the collection, reporting and handling of fees associated with rental concession operations to ensure that daily cash drawer is balanced, matches Point of Sale reports, and funds are deposited in bank according to FRMP policies.
• Supervises staff in routine and preventive maintenance on equipment including but not limited to: sharpening skates, locker maintenance, minor bicycle repair, and safe operating conditions of bicycle attachments and other safety equipment.
• Coordinates and supports  RiverScape seasonal facility transition.
• Assists with maintaining work records for site crew.
• Performs routine maintenance on rental equipment.
• Works with contractors, partners, food concession operators, and MetroParks staff to accomplish the goals of the organization.
• Serves as lead and has functional supervision over assigned staff.
• Maintains public relations with customers, volunteers, user groups and general public, and responds appropriately to their concerns and complaints.
• Assists with sales of ice rink rentals and season passes, and helps support ice rink programming.
• Works assigned schedule, exhibits regular and punctual attendance and works outside of normal schedule as required.
• Provides input into marketing efforts for Ice Rink including social and electronic media and development of promotions.
• Directly supervises a site crew when assigned. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Plans and delegates work assignments, trains employees, provides guidance and resolves work issues, and ensures work complies with policy and performance standards.
• Performs other duties as assigned.

Minimum Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. A combination of appropriate education, training, course work and experience may qualify an applicant to demonstrate required knowledge, skills, and abilities.  An example of an acceptable qualification is:

• High School Diploma with three years of experience with customer service in one or more of the following areas: outdoor sporting equipment rentals, ice rink operations, or concession stand management.
• Willingness and ability to work an irregular schedule, including evenings and weekends.
• Prior supervisory experience is preferred.
• Valid Drivers' License which is insurable by the Five Rivers MetroParks' insurance carrier

Other Qualifications

Candidates must successfully complete a background check and drug screening test prior to employment.