Hybrid Digital Banking Call Center Representative bei Liberty FCU
Liberty FCU · Evansville, Vereinigte Staaten Von Amerika · Hybrid
- Optionales Büro in Evansville
Duties and responsibilities include but are not limited to:
- Participate in the Digital Banking phone chat and email contact rotation while providing exceptional service to members.
- Perform online and mobile banking duties for both the consumer and business banking platform.
- Monitor, perform daily tasks, and assist members with various electronic services including but not limited to:
- Popmoney and External Transfers
- Remote Deposit Capture
- Money Management
- EStatements
- Online Account Opening
- Purchase Rewards
- Apple Pay/Samsung Pay
- Online Payment Service
- Serve as back up to the Contact Call Center rotation and answer general account questions.
- Assist members with questions or problems concerning ATM, debit, credit, and Reloadable Cards.
- Provide information related to field of membership requirements as well as the types of LFCU accounts and the benefits of each.
- Gain an understanding of possible scams and fraudulent activity and use that knowledge to prevent fraud.
- Balance loan payments made by check, and debit card at the end of each night.
- Incentive opportunities
- Paid Holidays
- Paid Time Off (Vacation, Sick and Personal Days)
- Medical, Dental and Vision Insurance
- 401(k) retirement program with matching funds
- Employer paid Group Term Life Insurance, Short Term and Long Term Disability Insurance
- Tuition Reimbursement Program
Liberty FCU is an Equal Opportunity Employer, Minority/Female/Disability/Protected Veteran.