Hybrid Security Officer - InterContinental Mark Hopkins bei IHG
IHG · San Francisco, Vereinigte Staaten Von Amerika · Hybrid
- Junior
- Optionales Büro in San Francisco
At InterContinental Mark Hopkins we pride ourselves on offering a timeless luxury experience where every detail matters. The Security Officer plays a vital role in delivering peace of mind to our guests and colleagues by ensuring a secure and welcoming environment. With a poised and professional presence, the Security Officer safeguards the hotel’s reputation for excellence through both proactive measures and warm, service-driven interactions.
Key Accountabilities:
• Serve as a polished and professional ambassador of guest and colleague safety throughout the hotel
• Maintain a consistent presence in public areas, discreetly observing and de-escalating potential disturbances with tact and composure
• Patrol guest floors, back-of-house areas, and hotel perimeters to ensure safety and security standards are met
• Monitor security systems and surveillance equipment to detect and respond to unusual activity
• Respond swiftly and appropriately to emergencies, including fire alarms, medical incidents, and guest concerns
• Work closely with the front office, housekeeping, engineering, and other departments to ensure seamless service and support
• Escort guests and colleagues as needed to ensure comfort and safety
• Complete detailed, accurate incident and shift reports in accordance with hotel protocols
• Maintain current knowledge of hotel safety procedures and participate in required training and drills
Key Skills and Experiences:
• Prior experience in security, law enforcement, or hospitality safety required—luxury hotel experience strongly preferred
• Valid Security Guard License and compliance with all local/state security requirements
• CPR, AED, and First Aid certification preferred or willingness to obtain
• Impeccable grooming, professional demeanor, and excellent interpersonal skills
• Ability to maintain confidentiality, discretion, and calm authority in all situations
• Strong verbal and written communication skills
• Physically able to stand and walk for extended periods and respond quickly to emergency situations
What you can expect from us:
We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life- including a full uniform, impressive room discounts and some of the best training in the business.
We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401k, and many other benefits to eligible employees.
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