Hybrid Restaurant Host bei The Allison Inn & Spa

The Allison Inn & Spa is Oregon wine country's only full-service resort. Located within the breathtaking natural splendor of the Willamette Valley, The Allison Inn & Spa presents an unparalleled experience of a luxury resort.  

JORY is the signature restaurant at The Allison Inn & Spa. Our creative fine dining menus accentuate the flavors of the Willamette Valley with a strong influence on seasonal, garden-to-table agriculture. 

At The Allison Inn & Spa our working philosophy is a commitment to strive for excellence in all we do.  We are a passionate and empowered team, inspired by our surroundings and community. We are dedicated to providing world class service and meaningful memories for our guests.

The Allison Inn & Spa Standards of Excellence

• At all times, cultivate a welcoming environment for our guests:  
  • great guests with a smile
  • learn and use guest names
  • welcome returning guests
• Genuinely thank guests and invite them to return
• Consistently demonstrate teamwork by sharing responsibilities with a positive attitude
• Maintain confidentiality and respect the privacy of our guests at all times
• Interact professionally at all times with guests, suppliers, and your team members
• Support management and leadership business decisions
• Learn and comply with The Allison Inn & Spa policies and procedures
• Follow all safety policies and procedures

The Restaurant Host is a hospitality-minded individual with a personal and professional commitment to excellence and elevated service, and a consistent consideration for others.

As the first point of contact for guests the Host role is one of the most important, both property-wide and industry-wide. You exude professionalism and are inquisitive, resourceful, and thoughtful.

Strong candidates will have a growth mindset and be driven, proactive, anticipatory, and may be interested in developing into a leadership role. The Restaurant Host must be resourceful, thoughtful, considerate, and organized to best represent our dining outlets and culinary concepts.

Duties and Responsibilities

• Graciously, politely, and confidently welcome guests and answer phones
• Be a liaison between resort departments, front desk, and restaurant managers 
• Showcase The Allison Inn & Spa's dining options for guests
• Make accurate and complete reservations, and contact guests to confirm future reservations
• Expertly use OpenTable for guest and reservation management
• Direct guest inquiries, thoughtfully answer questions, and follow-up on guest requests that require research and further information
• Seat guests according to proper kitchen and dining room flow, and understand the strategic planning behind seating and table assigments
• Have knowledge and familiarity with our culinary and beverage menus, and a willingness to deepen expertise in these areas
• Be the first and primary point of contact for In Room Dining orders
• Manage coat check service, and keep this space clean and orderly
• Answer basic and general guest inquiries about services and onsite experiences in other divisions, such as The Spa
• Conduct effective and hospitable service to guests on the telephone, and provide accurate and thorough phone messages to restaurant leadership
• Other tasks will include completing side work, organizing and stocking the host desk, and serving as a liaison between restaurant managers and guests
• Keep a neat, groomed, professional appearance as per The Allison guidelines. Be in a proper, clean, well-maintained uniform at all times.
• Maintain sanitation and cleanliness per Jory and Oregon state health guidelines.
• Follow service guidelines through the complete meal service.
• Any additional duties assigned by management

Job Skills/Requirements/Qualifications

• Required experience: 1 year in a restaurant or in customer service
• High school diploma or GED
• Ability to read, write, and communicate in English
• Experience with OpenTable, reservation systems, or hospitality software
• An enthusiastic, positive demeanor and desire to provide exceptional guest service
• Ability to work a flexible schedule to include weekends, evenings and holidays
• Willingness to work long hours, irregular shifts, weekends, holidays, and blackout days
• Adhere to The Allison Inn & Spa Food and Beverage grooming and appearance standards, or ability to adjust appearance accordingly
• Successfully pass a background investigation  
• Successfully pass a pre-employment drug screen 
• Possess an OLCC Service Permit
• Possess a Food Handlers Permit within 30 days of hire

Working conditions/Physical Requirements

• Standing, walking, bending, reaching, and kneeling for extended periods of time up to eight (8) hours per shift. 
• Must be able to navigate stairs and uneven surfaces. 
• Ability to reach shelves overhead, carry menus, supplies, and work at a quick pace. 
• Use fingers to grasp, move, or assemble very small objects. 
• Focus on one source of sound and ignore others. 
• Use muscles to lift, push, pull, or carry heavy objects up to 25 pounds. 
• Ability to effectively communicate with all team members by speaking clearly so listeners can understand, as well as understand the speech of another person.
• See details of objects that are less than a few feet away.