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Hybrid Specialist Customer Experience bei Lakeshore Recycling Systems

Lakeshore Recycling Systems · Indianapolis, Vereinigte Staaten Von Amerika · Hybrid

Jetzt bewerben

As a Customer Experience Specialist, you are part of a team supporting and serving our customers and clients through inbound and outbound calls. You will be expected to demonstrate a resourceful and quick thinking mindset that will assist with callers and answer questions in a concise manner as well as providing an exceptional and committed customer experience to our users through phone, email, and chat support

Reports To

Customer Experience Manager


  • Anticipate customer needs and go above and beyond to ensure an efficient, seamless customer experience
  • Strive for first-contact resolution with each interaction
  • Take ownership and tackle potentially complex and heightened user concerns with a positive and supportive attitude while making decisions and judgments to appropriately resolve those situations
  • Collaborate with other team members to ensure consistent and seamless services while also exercising time management and task prioritization
  • Work with team leaders to identify opportunities to improve processes, products, and services
  • Update customer information in the system during and after each correspondence
  • Answer incoming calls from prospective customers to explain services and products offered while providing additional service offerings
  • Become proficient with client programs and develop product knowledge
  • Record and verify names, addresses, purchases, and reactions of prospective customers
  • Handle incoming calls (orders, inquiries, complaints, etc.) and direct calls for further problem resolution if necessary
  • Participate in learning opportunities for process improvements, time management, and technology skills
  • Follow company policies and procedures
  • Special Projects and other duties as needed
Jetzt bewerben

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