Hybrid Specialist Customer Experience bei Lakeshore Recycling Systems
Lakeshore Recycling Systems · Indianapolis, Vereinigte Staaten Von Amerika · Hybrid
- Junior
- Optionales Büro in Indianapolis
As a Customer Experience Specialist, you are part of a team supporting and serving our customers and clients through inbound and outbound calls. You will be expected to demonstrate a resourceful and quick thinking mindset that will assist with callers and answer questions in a concise manner as well as providing an exceptional and committed customer experience to our users through phone, email, and chat support
Reports To
Customer Experience Manager
- Anticipate customer needs and go above and beyond to ensure an efficient, seamless customer experience
- Strive for first-contact resolution with each interaction
- Take ownership and tackle potentially complex and heightened user concerns with a positive and supportive attitude while making decisions and judgments to appropriately resolve those situations
- Collaborate with other team members to ensure consistent and seamless services while also exercising time management and task prioritization
- Work with team leaders to identify opportunities to improve processes, products, and services
- Update customer information in the system during and after each correspondence
- Answer incoming calls from prospective customers to explain services and products offered while providing additional service offerings
- Become proficient with client programs and develop product knowledge
- Record and verify names, addresses, purchases, and reactions of prospective customers
- Handle incoming calls (orders, inquiries, complaints, etc.) and direct calls for further problem resolution if necessary
- Participate in learning opportunities for process improvements, time management, and technology skills
- Follow company policies and procedures
- Special Projects and other duties as needed