Remote Manager Referral Coordination Center-North Country bei Healthy Alliance

Description

 Life at Healthy Alliance

At Healthy Alliance, our purpose is to improve health and empower communities facing barriers. Every community has its own needs, affecting the health of those who live, learn, work, and play within them. Our network brings together organizations, big and small, to coordinate and collaborate so that all communities have reliable access to the resources they need. Why? Because every New Yorker deserves the same opportunity to be healthy.  

Designated as the Social Care Network (SCN) Lead Entity for the Capital Region, Central NY, and North Country under New York’s 1115 Waiver Amendment’s SCN & Health-Related Social Needs (HRSN) Program, we are responsible for ensuring that there is a seamless, consistent end-to-end process for screening, navigation, and the delivery of services – including food, housing, and transportation to thousands of Medicaid Members. Transformative in nature, this novel Program will further sustain our vision of cultivating a world wherein everyone has a fair and just opportunity to be as healthy as possible. 

As a 2019-2024 Albany Business Review’s Best Places to Work and a 2021-2025 Modern Healthcare’s Best Places to Work in Health Care award recipient, we strive to maintain a culture wherein high-performing, mission-driven team members collectively work toward better health for all. Dedicated to promoting a culture built upon autonomy, mastery, and purpose, we believe our differences in strengths and perspectives play an integral role in propelling us forward, while our core values ground us, serving as the common thread that unites our team. 

Why You Should Join Healthy Alliance 

We offer amenities, professional development opportunities, events, and programming that support the interests of our teams while expanding and enriching our culture. Some of the benefits you can expect when you join Healthy Alliance include: 

• Competitive compensation package  
• Comprehensive insurance benefits available the 1st of the month after hire, including but not limited to medical, dental and vision, group short-term disability and life insurance with buy-up options, flexible spending and HSA company-contributed accounts, and more 
• 401K with a company match 
• Unlimited paid time off after 90 days of employment 
• Company-sponsored training and certification opportunities 
• Remote employer with flexible work schedules 
• A workplace that values safety, respect, employee engagement, recognition, and diversity 
• Salary range: $68,800 -$79,120 per year, commensurate with experience 

Who You Are 

The Manager, Referral Coordination is responsible for managing the overall performance and the day-to-day operations of Healthy Alliance’s Referral Coordination Center (RCC). This position is the primary point of operational contact for the RCC and contributes to the overall health, growth, and optimization of Healthy Alliance’s Social Care Network. 

We are looking to fill this position with someone who resides in the North Country. 

What You’ll Do 

• Oversee daily functions of the Referral Coordination Center (RCC) by responding to RCC inquiries in a timely manner, coordinating with other internal teams as needed, while always striving to provide an exceptional customer service experience. 
• Support Navigators and Social Care Managers by providing oversight of their day-to-day activities, including the end-to-end process for health-related social need (HRSN) screenings, navigation, and the delivery of enhanced HRSN services. 
• Ensure Navigators and Social Care Managers adhere to established operational workflows and Network Standards. 
• Regularly monitor referrals using the IT and data platforms, as well as other sources, to provide feedback to direct reports and offer support to improve outcomes as needed. 
• Monitor and manage productivity expectations of the RCC team. 
• Contribute to RCC team meetings and provide RCC leadership at other internal and external meetings as required. 
• Oversee the creation/editing/updating/approval/maintenance of RCC department manual to include workflows, policies, and procedures. 
• Monitor regional quality standards in accordance with the organization’s Quality Program and SCN & HRSN Program guidelines.  
• Contribute to regional performance improvement efforts alongside other members of the Management team. 
• Provide feedback to the Director, Referral Coordination about regional service gaps to ensure the network can adequately meet the demands for social care services and provide sufficient service choices to community members. 
• Collaborate with outside networks as assigned. 
• Partner with members of the Performance team to help support partner use of the platform and optimization of workflows that support adherence to Network Standards and Healthy Alliance’s Quality Program. 
• Analyze referral quality data using different data sources to identify network and partner trends and opportunities and provide recommendations for improvement. 
• Work closely with the Director, Referral Coordination to identify and escalate opportunities for improvement within the organization and offer proposed solutions to optimize RCC performance. 
• Strictly adhere to Network Standards and strive to meet or exceed team goals, metrics, and KPIs. 
• Inform Navigators and Social Care Managers of organizational updates.  
• Perform individual performance reviews, providing Navigators and Social Care Managers with ongoing feedback regarding their performance, goals, milestones, and growth opportunities. 
• Coach Navigators and Social Care Managers on achieving personal/team/organizational goals, work performance objectives, and setting milestones for professional development. 
• Maintain current knowledge and understanding of Medicaid and local transformation, including the New York Health Equity Reform (NYHER) SCN & HRSN Program, triple aim, and value-based contracting. 
• Demonstrate commitment to the values of diversity, equity, and inclusion. 

This job description is not designed to cover or contain a comprehensive listing of task activities and/or duties that are required of the employee for this job. Responsibilities and activities may change at any time with or without notice.

Requirements

What You’ll Need

Education

• Bachelor’s degree required. Equivalent work experience in a related field may be considered in lieu of degree requirements.

Professional Work Experience

• Minimum 2-5 years professional experience required in management, supervision, care coordination, or community relations required (5+ years preferred).
• 2-5 years of experience in a social care environment or equivalent background with a strong understanding of social drivers of health.

Knowledge, Skills, and Abilities

• Strong and effective verbal and written communication skills.
• Knowledge of community social care resources.
• Excellent time management skills with the ability to manage multiple tasks.
• Perform all work in accordance with Healthy Alliance core competencies and values.
• Effective problem solving and ability to analyze and use data for decision making.
• Ability to build, support, and maintain successful teams.
• Physical abilities: sedentary work that primarily involves sitting/standing, use of typical office equipment such as a computer, laptop, and cell phone. May include light work that includes moving objects up to twenty (20) pounds independently or with assistance.

Your next career opportunity is at Healthy Alliance!

Physical Requirements

This position involves sedentary work that primarily involves sitting/standing, use of typical office equipment such as a computer, laptop, and cell phone. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Equal Opportunity Employer

Healthy Alliance is an Equal Opportunity Employer and does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to [email protected].

Privacy Requirement

This job function involves potential access/interaction with protected health information. Position will be required to abide by company policies and procedures that support federal, state, and local HIPAA regulations. Any violations will be subject to company policy which includes disciplinary actions up to and including separation of employment.

Healthy Alliance is an At-Will Employer.