Hybrid Housekeeping Assistant Manager bei Marriott Orlando Downtown Hotel

The Marriott Orlando Downtown Hotel in Orlando, FL is searching for a Housekeeping Manager to join our team. Located in the Creative Village in downtown Orlando, the hotel has 297 guest rooms with views of the downtown Orlando Skyline. This great full-service Marriott Hotel has 15 meeting rooms with 15,992 sq. ft. of space, an onsite Starbucks, Shade Bar and Grill, Fitness Center, and Outdoor Pool.

Job Purpose: Our Housekeeping Manager motivates and supports their associates in Housekeeping and Laundry, who are imperative for making first impressions with our guests with flawless guest rooms and an immaculate hotel property.  They manage the business in an efficient manner, and are passionate about creating an exceptional experience for our guests and associates. 

Job Responsibilities:

•             Responsible for the daily shift operations of Housekeeping and Laundry using strong guest relations and leadership capabilities. 

•             Lead and direct all Housekeeping operation including budgeting and forecasting, inventory control, department management.

•             Demonstrate knowledge of all hotel services, room types, daily house count and expected arrivals/departures, room availability status, scheduled in-house group activities to anticipate and respond to guest inquiries promptly and accurately.

•             Assign work to associates to ensure hotel guestrooms, public space, banquet space and Heart of House areas are clean and well maintained.

•             Prepare and distribute room assignment sheets to scheduled staff and ensure assignments are completed at the end of each shift.  Determine rooms that need to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments.

•             Responsible for inspecting areas of responsibilities and following up with a plan for improving results.

•             Ensure all associates have proper supplies, equipment and uniforms.

•             Ensure proper usage of chemicals and cleaning supplies by monitoring usage, providing complete training for team members and ensuring proper labeling of hazardous supplies in accordance with federal, state, local and company regulations.

•             Communicate areas that need attention to staff and follows up to ensure understanding.

•             Verify that guest room status is communicated to the Front Desk in a timely and efficient manner.

•             Respond to all guests’ requests, problems, and concerns presented in person or through comment cards, letters and/or phone calls, in an attentive, courteous and efficient manner.  Follow up to ensure guest satisfaction.

Work Location:

Marriott Orlando Downtown Hotel - 400 West Livingston Street, Orlando, FL. 32801

The Marriott Orlando Downtown Hotel is an Equal Opportunity Employer