Hybrid Commercial Loan Servicer II bei ARIZONA FINANCIAL CREDIT UNION

Description

Job Summary Overview

The position is responsible for ensuring all commercial loan servicing duties are completed in a timely manner and member service is held at a high standard for the loan's life. This position is knowledgeable in all commercial and general residential servicing areas.

Essential Job Functions

• Shows expertise in all Level 1 tasks.
• Cross trained to manage all Level 1 tasks for the Residential Servicing department.
• Adheres to quality standards for consistent, high-quality service.
• Provides superior service to members (Internal and External) via the department ACD line, Temenos workflows and email.
• Provides support to other functions within the department.
• Investigates and problem solves for any out of balance or anomalies within the portfolio.
• Assists in department projects and assists with any system changes or testing efforts.
• Responds to any member escalations regarding servicing activities.
• Completes pre-boarding review of Commercial loans.
• Provides timely and accurate communication to appropriate members of management concerning documentation and boarding errors, member service issues, compliance reporting irregularities, or any other matters that pose a risk to the credit union.
• Supports loan regulatory compliance functions: CIP/BSA, Patriot Act, etc.
• May be called upon occasionally to perform job-related tasks as needed by the credit union.
• Maintains, prepares, and tracks UCC Continuation financing statements. Ensure the Tickler Report is updated to reflect appropriate dates for review. Monitors the Tickler Report and ensure UCC filings are properly tracked and reported.
• Processes loan payoffs and complete tasks on related checklists including but not limited to issuing surplus refunds, member communication and collateral releases. 
• Reviews various loan reports and related documentation on a daily, weekly, monthly basis to ensure accuracy of information recorded in the Silverlake core lending system. Responsible for accurate report retention.
• Tracks and monitors construction loans and convert to permanent financing (P&I versus Interest Only) as appropriate.
• Responsible for Daily balancing and resolution of Commercial Servicing general ledger accounts, including but not limited to review of GL Application Balancing Report, Loan WIP, Loan Suspense, Fees in Process, Principal and Accrued Interest, Deferred Fees and Costs, and related adjustments to interest income accounts.
• Responsible for final Synergy review and maintenance. 
• Responsible for working ALR/PLR workflows and completing the required Silverlake maintenance.
• Board Change in Terms, Deferments, and Forbearances on commercial loans to the Silverlake core system based on approved loan write-ups, accurate borrower information, and completes loan documentation packages.
• Performs other job-related duties as assigned.

Requirements

Position Required Qualifications

Minimum Education and Experience

High School diploma or GED and three (3) years of experience in commercial loan administration. 

Knowledge, Skills, and Abilities

Knowledge of commercial loan operation standards, with basic knowledge of lending, compliance, and credit regulations. Professional written, verbal communication, problem solving, and interpersonal skills, along with the ability to produce quality work within tight time limits while managing multiple assignments. Ability to work on specific issues related to the credit union’s core operating system (JHA). Strong work ethic, the ability to prioritize and adapt to changing deadlines, advanced interpersonal skills, excellent communication skills, and the desire to work as a team to support the overall success of the credit union.

Preferred Qualifications

Knowledge of Silverlake and Laser Pro. Construction lending and SBA servicing experience. College degree or any relevant financial industry certification.

Hybrid Work Environment and Physical Demands

• Occasionally required to stand, walk, stoop, kneel or crouch. 
• Frequently required to sit. 
• Regularly required to use hands to finger keys accurately when using calculator machines or computer keyboards; reach with hands and arms. 
• Occasionally lift and/or move up to 25 pounds. 
• Specific vision abilities required by this job include close vision, ability to adjust focus. 
• The noise level in the work environment is usually moderate. 

NOTE: The job description is intended to be generic in nature. It is not an exhaustive list of all duties and responsibilities. Requirements listed in the above qualifications and physical requirements are representative of the knowledge, skill, abilities, physical demands, or work environment required or encountered that must be met by an employee to successfully perform each duty and each function of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

Employees who work from home must have business operational internet to complete work tasks and communicate via video call or chat messaging systems in a dedicated workspace.