Remote Power Train Service Center Repairs Authorization Agent (Remote) bei Accenture
Accenture · Detroit, Vereinigte Staaten Von Amerika · Remote
- Professional
Do you want to gain valuable skills and experience working as a contractor?
ACCENTURE CONTRACTOR EXCHANGE Solves clients’ toughest challenges by providing unmatched services in strategy, consulting, digital, technology, operations and security. Develop and enhance your skills and experience, working across diverse teams, projects, and industries.
Project Description:
- The PTSC Authorization Agent is responsible for the authorization of Dealer Warranty repairs for a major US-based OEM.
- The repair requests will be submitted live from the Dealer and assessed again the OEM’s warranty policy on the basis of technical merit and thoroughness.
- The agent is expected to provide live support to the OEM’s Dealers with questions related to submitted pre-authorization requests.
- This position is Remote
Responsibilities:
- Process warranty claims and provide support to the team on technical queries
- Answering dealer questions, via phones, email or chat, about warranty policy and claim submission; resolve issues with claim entry and submission
- Making decisions based on policies and procedures and against the technical merit of the warranty claim
- Provide live support to the Dealer Service Network in the processing of those claims and resolution of questions.
- Maintain quality and service standards of the Warranty Claims processing team in support of the contracted Service Level Agreements
- Identify, recommend, and implement operational efficiencies to drive continuous improvement in the execution of processes
- Determine appropriate escalation points within the team and to Client SMEs
- Regular review with team leadership on performance and results
Minimum Qualifications:
- Ability to engage with Automotive Dealers
- Mechanical Certification (3/5 years at school + Workshop experience)
- Expert Technicians ( > 10 years of experience)
- Knowledge of diagnosis (both mechanical and electronic)
- Knowledge of repair cycles, methods and economic repair evaluation
- Strong experience in claim assessing, pre-authority, warranty audits is appreciated Engineer (Technical university degree)
- Knowledge of Warranty Policy and procedure
- Knowledge of workshops’ processes and aftersales processes
- Knowledge of technical documentation (e.g. Technical manuals, Service News, Campaigns, Technical Service Bulletin)
- PC literate
- Native or fluent verbal and written English language skills is required.
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Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.
Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.
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