Hybrid ITSM Change Management Specialist bei Arobas Personnel

Arobas Personnel is looking for an ITSM Change Management Specialist for a contract position with one of our clients, located in Mississauga or Montreal.

 *Remote : Hybrid-3 days/week in the office* 

Are you passionate about driving change in complex IT environments? This role offers a unique opportunity to play a key role in aligning change management strategies with business objectives and ITIL best practices.

What will your day-to-day look like?

• Design and implement a comprehensive change management strategy aligned with business goals and ITIL best practices.
• Lead and facilitate change management activities throughout the project lifecycle (assessment, planning, execution, closure).
• Develop and deliver training and communication plans for stakeholders at all levels.
• Manage and track change requests, ensuring timely and effective resolution.
• Conduct impact assessments to identify potential risks and challenges associated with proposed changes.
• Maintain up-to-date change management documentation, including procedures, templates, and KPIs.
• Collaborate with IT and business stakeholders to ensure alignment and buy-in for change initiatives.
• Monitor and analyze change metrics to identify improvement opportunities.
• Proactively identify and mitigate risks or issues that could affect successful change implementation.
• Provide regular status reports and updates to leadership on the progress of initiatives.
• Stay current with industry best practices and emerging trends in IT service and change management.
• Travel may be required depending on project needs.

What we’re looking for:

• Bachelor's degree in Information Technology, Business Administration, or a related field.
• Minimum 5 years of experience in a change management role within an IT environment.
• Solid knowledge of ITIL framework and change methodologies (e.g., ADKAR, Prosci).
• Hands-on experience with ITSM tools such as ServiceNow, BMC Remedy, etc.
• Strong communication, interpersonal, and presentation skills.
• Self-motivated and a strong team player with excellent problem-solving abilities.
• Project management experience is a plus.
• Relevant certifications (e.g., ITIL, Prosci) are highly desirable.