SVP, Chief Deposit Officer

Department:         Senior Management / Req#1031

Reports to:           EVP Chief Operating Officer

Supervises:          Branch Management Staff & Marketing

Summary: Senior executive responsible for developing and implementing strategies to maximize the bank’s deposit base by overseeing all deposit-related activities, including product development, pricing, marketing and customer relationship management.  Collaborate with the CEO and COO in determining new markets to enter and once identified works to drive growth and achieve desired results.  Ensures consistency of operations and optimal customer experience is achieved throughout all branch locations.   Collaborates with lending counterparts to achieve or exceed deposit and sales goals of the organization.

.

Job Requirements:

• Bachelor’s degree in business or related field.
• Ten or more years’ management experience in a banking environment.
• Related job experience to include business development, sales management and administration/branch management.
• Excellent sales and business development skills.
• Proven track record of achieving growth goals.
• Strong leadership and human resources skills
• Excellent communication skills, written and verbal.
• Detail oriented, with the ability to multi-task.
• Extensive background in financial institution operating policies and procedures, banking regulations (state and federal), employee development and public relations.
• A self-starter willing to take initiative, establish goals and coach branch staff toward exceeding established goals.

Specific Job Functions:

• Develop and execute comprehensive strategies to attract new deposits and retain existing customers across all channels (retail, commercial and digital). 
• Manage, develop and direct staff. This includes all branch activities including Lending, Customer Service and Teller Operations.
• Design and launch new deposit products and services to meet evolving market needs and customer preferences.
• Analyze market trends and competitor pricing to set competitive interest rates for deposit accounts while maintaining profitability (margin). 
• Lead marketing campaigns to promote deposit products and convince customers of their benefits.
• Monitor key performance metrics like account growth, cost of funds, net interest margin and deposit growth to identify areas for improvement.    
• Maintain strong community involvement to promote bank products i.e.: Rotary, Kiwanis or other Civic Groups.
• Exhibit excellent customer relations skills, especially with key customers, in order to enhance deposit relationships, create customer loyalty and cross-selling bank deposit products to ensure that Bank deposit goals are met.
• Participates in and encourages lending activities directly.
• Directs Bank personnel in activities to ensure employees deliver excellent customer service by adhering to our Customer Care Commitments.
• Establish priorities and efficiently allocate and manage time and resources.
• Conduct monthly branch meetings with the market managers and participate in cross-functional business development meetings.
• Prepare reports for management as required.
• Provides and maintains a professional, business-like atmosphere within branch offices.
• Managerial duties to include: improvement plans, performance reviews, salary/promotion recommendations, and terminations.  Coach, develop and inspire staff to maximize their potential. 
• Represents Partners Bank in public relations activities and community affairs.
• Aligns his/her activities with the deposit goals of the bank and sets individual goals for personal new business generation on an annual basis.
• Assume other responsibilities as assigned/necessary.