Hybrid Mail Teller Part Time bei City of Florence, Alabama, AL

About the Department

Performs all mail office functions for Florence Utilities. Receives payments for Florence Electricity Department and individual payments invoiced by the Electricity Department. Receives and processes customer inquiries, requests, and problems by phone, mail, and personally. Performs other duties as required.

Position Duties

1. Sorts postal mail and inter-office mail received by Florence Utilities and delivers it to the appropriate person or department.
2. Prepares payments received in the mail by Florence Utilities for other employees to credit payments to proper customer accounts or general ledger accounts. Preparing payment entails opening envelopes, verifying the amount received equals the amount on remittance advice, verifying or determining the proper account to be credited, and verifying checks received are properly prepared.
3. Informs Collections of special handle payments, such as accounts subject to disconnect for non-pay, cash basis-only accounts, and accounts previously written off.
4. Contacts customers by mail, by telephone, or in person concerning payments by mail.
5. Responsible for investigating and taking appropriate action on returned mail.
6. Responsible for picking up/taking mail to the Post Office on the assigned week and assisting in running postage on mail.
7. Performs limited typing.
8. Assists in Accounts Receivable as needed.
9. Performs other duties as assigned.

Minimum Qualifications

1. Requires a high school diploma, preferably with coursework in business math, bookkeeping, office procedures, and office equipment and computer operations.
2. Requires a minimum of six months experience in a similar or related job.

Other Qualifications

1. Must have thorough knowledge of the appropriate applications of the Daffron accounting system currently being used by Florence Utilities or be able to learn.
2. Must have knowledge of proper telephone procedure and courtesy.
3. Must have knowledge of business English, spelling, and grammar.
4. Must have good organizational skills.
5. Must have good interpersonal skills to interact professionally with others.
6. Must have good written and verbal communication skills.
7. Must have good analytical skills.
8. Must have good computer skills.
9. Must have good office skills.
10. Must be able to work calmly, pleasantly, effectively, and efficiently with customers and other employees.
11. Must be able to work accurately and meet deadlines.
12. Must be able to work with a minimum of supervision.
13. Must be able to perform diverse duties and meet deadlines.
14. Must be able to use good judgment and make sound decisions.
15. Must be able to work under stressful and hectic conditions.
16. Must be able to comply with the City’s and Department’s workplace rules.
17. Must be able to operate office equipment, such as computers, copiers, etc.
18. Must be able to learn new routines.
19. Must be able to keep sensitive information confidential.
20. Must be able to follow modern office practices and procedures.
21. Must be able to perform mathematical calculations.
22. Must be honest and dependable.
23. Must enjoy detail work.

Supervision:
Employee uses initiative in carrying out recurring assignments independently without specific instructions but refers unusual problems to the Chief Accountant for decisions or help.

Physical Demands (With or Without Accommodations):

1. Close mental and visual concentration is required.
2. Able to communicate well, both verbally and written, with others.
3. Able to perform duties accurately and quickly.
4. Able to work under stressful and hectic conditions.
5. Requires prolonged sitting with some standing, walking, bending, stooping, and lifting.

Equipment/Tools Used:
Personal computer, networked computer terminal, printer, calculator, copier, telephone, fax machine, shredder, postage machine, mail opener, and other office equipment.

Applications may be used for up to ninety (90) days for similar job postings.

The City of Florence, Alabama is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, the City will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.

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