Hybrid Clerical Supervisor bei Raleigh Radiology

Description

Make a Difference. Elevate Patient Experience.

Raleigh Radiology, a trusted name in outpatient imaging, is looking for a Clerical Supervisor to join our team! If you're an experienced medical office professional with a passion for leadership and patient-centered care, this is your opportunity to make a lasting impact.

Location: Various Raleigh Radiology facilities and outpatient centers across Wake County, NC
Employment Type: Full-Time | Supervisory Role
Schedule: Monday–Friday (occasional weekends/on-call rotations)

What You’ll Do:

As a Clerical Supervisor, you’ll oversee daily front office operations and lead a dedicated clerical team. Your goal? Deliver exceptional service and streamline patient flow while ensuring efficient scheduling, check-in, and communication processes across multiple locations.

• Lead & Inspire: Supervise and support clerical teams across sites; coordinate schedules, approve PTO, monitor productivity, and encourage high performance.
• Collaborate & Communicate: Serve as the vital link between clerical staff, senior leadership, physicians, and referring providers.
• Operational Excellence:
  • Assist in establishing and updating clerical protocols, policies, and procedures.
  • Support hiring, training, performance evaluations, and disciplinary action plans.
  • Manage inventory usage and reduce waste.
  • Maintain and scrub daily patient schedules for accuracy and efficiency. 
• Hands-On Support: Work alongside your team to provide patient care support, maintain a clean and welcoming environment, and ensure a smooth patient experience. 
• Uphold Safety & Confidentiality: Adhere to safety/infection control protocols and protect patient and employee information.
   

Requirements

EDUCATION, EXPERIENCE, CERTIFICATION, LICENSURE

A. Education: High School Graduate. Associate degree preferred.

B. Experience: Minimum 3 years of medical office experience. Radiology office experience is a plus. At least 1 year in a supervisory role is preferred.

C. Certification: None

D. Licensure: None

NATURE OF SUPERVISION

A. Supervised by: Senior Manager Practice Operations

B. Supervises: Direct clerical reports at an assigned location.

C. Instruction/Assistance/Review of Work:

The Clerical Supervisor functions with oversight by the Senior Manager of Practice Operations although considerable independent work is required. Review of work is generally limited to assurance that work performed is in accordance with policies and procedures. The employee is expected to inform management when unforeseen events/circumstances require significant changes.