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Hybrid SVP, Funeral Operations bei Foundation Partners Group

Foundation Partners Group · Winter Park, Vereinigte Staaten Von Amerika · Hybrid

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Foundation Partners Group (FPG) is seeking a dynamic, mission-driven SVP, Funeral Operations to lead our national field operations team across a distributed care network. This executive will serve as a strategic partner to the COO and cross-functional leaders in Finance, Marketing, and Crematory Operations to ensure high-performance execution, operational consistency, and growth across FPG's portfolio of funeral homes.

The SVP will lead a geographically diverse organization and will be responsible for inspiring and aligning field teams to deliver exceptional care experiences while achieving key business goals.

Key Responsibilities

  • Operational & Strategic Leadership
    • Lead overall strategy and execution for all funeral home operations nationwide
    • Deliver consistent and measurable improvements in family satisfaction, team member engagement, and profitability
    • Design scalable field operations frameworks and performance dashboards in collaboration with Finance and Ops Analytics
    • Champion Lean Six Sigma-informed continuous improvement practices
  • Cross-Functional Execution
    • Act as a key business partner to Finance, Marketing, and Crematory Operations to ensure alignment of care delivery, growth campaigns, and cost control
    • Translate growth strategies into frontline behaviors and localized action plans
    • Ensure field accountability for delivering against financial, service, and brand KPIs
  • Leadership & Talent Development
    • Lead and coach Area VPs and Regional Leaders with a focus on team member development and culture
    • Foster succession planning and professional development pipelines
    • Champion a values-based, inclusive, and service-oriented culture
  • Operational Excellence & Growth Enablement
    • Ensure the successful implementation of FPG’s organic growth initiatives
    • Build infrastructure and team habits that activate new market and service opportunities
    • Regularly travel to field markets to engage team members and assess opportunities


Experience Requirements

  • 15+ years of leadership in multi-unit field operations within service industries
  • Demonstrated success transitioning into and thriving in the deathcare or adjacent high-empathy industries
  • Experience leading 200+ team members across geographically dispersed markets
  • Direct P&L and KPI ownership; evidence of delivering results in complex, regulated environments
  • Track record of developing leaders and scaling performance through culture

Preferred Backgrounds

  • Deathcare / Funeral Services
  • Hospitality / Senior Living / Wellness
  • Multi-site Retail / Healthcare / Consumer Services

Skills & Traits

  • Strategic thinker and operational executor
  • High EQ, empathetic leadership style
  • Strong data and financial acumen
  • Adept at managing through influence in a matrixed environment
  • Familiarity or certification in Lean Six Sigma is a strong plus

Travel Requirement

  • Must be able to travel up to 60% to support teams, conduct reviews, and reinforce alignment

Compensation

  • Competitive base salary
  • Performance-based bonus plan
  • Long-term incentive plan (equity/equivalent)
  • Comprehensive benefits package

 

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