Hybrid Collections Investigator I bei City of San Diego, CA
City of San Diego, CA · San Diego, Vereinigte Staaten Von Amerika · Hybrid
- Junior
- Optionales Büro in San Diego
About the Department
APPLICANTS ARE ENCOURAGED TO APPLY TO THE FOLLOWING RELATED RECRUITMENT(S):
• Collections Investigator Trainee
Collections Investigator I positions collect the City's delinquent account receivables; negotiate and arrange payment schedules; identify debtor assets for attachment and refer for litigation; gather and verify documentation to establish proof of debt for presentation in court; locate missing debtors using skip tracing techniques; investigate disputed claims on delinquent bills; input and retrieve account information using a computer system; maintain records; and perform other duties as assigned.
- Eligible benefitted employees originally hired on or after July 10, 2021, will be automatically enrolled in the San Diego City Employees Retirement System (SDCERS).
Position Duties
EXPERIENCE: One year of full-time experience performing debt collections and investigations on charged-off accounts with a government agency, financial institution, law office, or collection agency. Qualifying experience MUST include skip tracing delinquent debtors, negotiating terms of payment and setting up payment schedules, and assembling/verifying documents and other proof of debt to support litigation.
NOTES:
- Delinquent debt collections and investigation work for the purpose of bringing accounts current; clerical support; accounts receivables; and bookkeeping experience are NOT qualifying.
- City of San Diego employees using Out-of-Class Assignment (OCA) experience to qualify must submit written documentation signed by their appointing authority or payroll specialist, detailing the work performed, dates, and total number of qualifying OCA hours. OCA experience without the required documentation will NOT be considered.
- Experience with, or knowledge of, the Fair Debt Collection Practices Act (FDCPA) and the Fair Credit Reporting Act (FCRA).
- Completion of college-level course work related to civil litigation processes and procedures.
- Experience with dispute resolution which involves researching and resolving billing problems.
- Experience disposing of delinquent accounts (e.g., full collections, payment plans, referred for litigation, and accounts deemed uncollectable).
- Experience executing judgments in Small Claims and Superior Courts.
- For City of San Diego employees, proof of Out-of-Class Assignment (OCA), if utilized to meet the minimum requirements.
Minimum Qualifications
Other Qualifications
PRE-EMPLOYMENT REQUIREMENTS: Employment offers are conditional pending the results of all screening processes applicable to this position, which may include the following: confirmation of citizenship or legal right to work in the United States; completion of a pre-employment medical review and exam (which may include drug and alcohol testing); reference checks; and fingerprinting. Fingerprints will be submitted to the Federal Bureau of Investigation and the California Department of Justice for a conviction record report. Certain positions may require additional screening processes, including a polygraph examination and/or background investigation. All screening processes must be successfully completed before employment begins. A positive test result for alcohol, cannabis/marijuana, illegal drugs or inadequately explained prescription drugs, or misrepresentation, falsification, or omission of pertinent facts in any step of the screening or selection process, may constitute cause for disqualification or termination of employment. Nothing in this job posting constitutes an express or implied contract for employment with the City of San Diego. Candidates must notify the Personnel Department of any change in their name, mailing address, email address, or phone number, otherwise they may miss employment opportunities.
