
Hybrid Tier 1 Tech Support Technician bei John Staurulakis (jsitel.com)
John Staurulakis (jsitel.com) · Madison, Vereinigte Staaten Von Amerika · Hybrid
- Junior
- Optionales Büro in Madison
Responsibilities
- Provide essential Tier 1 support to customers in a professional and customary manner.
- Answer inbound tech support calls and make outbound calls to customers as needed.
- Thoroughly troubleshoot, investigate, and resolve customers’ peripheral related problems.
- Keep detailed notes of all work performed on customers’ peripherals.
- Manage and monitor the ticketing queue ensuring that all customer support requests are handled in a quick, thorough, and efficient manner.
- Maintain 90% QA (quality assurance) ratings.
- Work on other ongoing and short-term projects as outlined by management.
Qualifications
- High school diploma or equivalent.
- Excellent communication, both verbal and written and proficient in English.
- Proficient knowledge of computer systems and networks, encompassing the ability to diagnose and resolve issues related to both hardware and network functionalities.
- Ability to manage time and effectively prioritize numerous projects at one time.
- Willingness to solve complicated problems and see projects through to completion.
- 1+ years of experience in a technical support role.
- 1+ years of experience in a contact center environment handling high volume of calls.
- Must be able to sit for long periods of time and use computer keyboard and/or mouse, while viewing computer screen.
- Regularly requires manual dexterity, visual activity, verbal communication, and auditory skills.
Benefits and Compensation
- Competitive salary + performance-based bonuses.
- Comprehensive benefits package (medical, dental, vision, 401(k)).
- Generous PTO and travel support.
- Ongoing professional development and educational opportunities.