Hybrid SRC Customer Service Attendant - Recreation and Wellness bei Bowling Green State University, OH

About the Department

Gain practical work experience through providing customer service to all Student Recreation Center (SRC) patrons and guests, assisting users in the various areas of the SRC, performing general maintenance and custodial duties, monitoring designated areas of the facility for the safety of patrons, have knowledge of, and enforce SRC rules, regulations, policies, and SRC Welcome Desk procedures.

Career Readiness Competencies: 

• Communication
• Professionalism
• Teamwork

Position Duties

• Greet and interact with patrons.
• Sell membership passes and program registrations.
• Provide excellent customer service, maintain a positive rapport with patrons and coworkers, and resolve conflict.
• Enforce all policies and procedures of equipment, facilities, and Welcome Desk area.
• Know location of all alarms and fire extinguishers near work area (Welcome Desk) and how to operate them.
• Operate various computer applications.
• Perform and reconcile sales transactions accurately (cash handling).
• Know locker rental and court reservation processes.
• Perform maintenance and custodial duties.
• Perform periodic inspection of sports equipment and facilities.
• Assist with set up and take down of equipment (sports nets, etc.).
• Adhere to all policies and procedures as outlined in Recreation and Wellness Student Employee Manual.
• Promote and support the mission of the Department of Recreation and Wellness.
• Distribute and inspect rental equipment.
• Maintain and log lost and found items.
• Be the first responder to accidents/incidents.
• Attend mandatory staff meetings and trainings.
• Make phone calls to staff and patrons.
• Participate in Student Development and Leadership program.
• Document accidents, injuries, and incidents.
• Work special events outside normal hours of operation as needed.
• Perform other duties as assigned by supervisor.

Minimum Qualifications

• Possess and maintain current CPR, First Aid, and AED certifications.
• Demonstrate effective written and verbal communication, professional mannerisms, and a friendly demeanor.
• Work independently and in a team.
• No previous experience necessary.
• Continuous standing.
• Regularly lift 20-50 pounds.
• Willingness to relocate a variety of fitness equipment.

Other Qualifications

• Students must submit an updated copy of their resume with their application.