Hybrid Kelley Buick GMC Service Lane Coordinator bei Kelley Automotive Group LLC

Description

Department: Service

Functions: 

1. Receive funds from customers in payment for goods and/or service and record the amount received in an accurate manner. 
2. Responsible for managing Kelley Buick GMC’s loaner fleet and adhering to the processes set in place regarding assisting the customers, preparing, and handling the proper documentation. 
3. Assist in coordinating the shuttle drivers so customers are provided with quick, convenient shuttle service. Serve as Dealership’s front-line contact with the public needing shuttle service.

Relationships:

1. Reports to Service Manager
2. Work closely with Sales Assistant/Loaner Manager, Sales Department and Service Department.

Responsibilities and Authorities:

Cashier

• Receive cash, checks and credit card payments from customers, record the amount received and provide appropriate change, if any.
• Responsible for operating the service department’s cash register.
• Compute or recompute the customer’s bill utilizing the dealership’s computer system.
• Explain charges in a courteous and knowledgeable manner.
• Issue receipts and paperwork to customer.
• Ascertain and record totals shown on cash register and verify against cash on hand.
• Work with department managers to keep abreast of new products and services offered, their features, value, and any price changes.
• Give cash refunds or issue credit for service errors or returned merchandise.
• Assist customer in locating their vehicle.
• Handle customer complaints with compassion, integrity, poise and patience. Refer the customer to the appropriate individual to resolve problem.
• Any other tasks deemed necessary by Management. 

Loaner Coordinator

• Prepare and handle documents/paperwork pertaining to the rental agreement.
• Verify driver’s license and insurance documentation.
• Ensure all documents are filled out properly and signed.
• Assist sales, F & I and parts with stock numbers and VIN numbers.
• Participate in audits as required.
• Manage fleet of DRAC Loaner Vehicles and responsible for knowing where all vehicles are at, at all times.
• Maintain mileage logs.
• Handle insurance claims for DRAC vehicles.
• Inspect vehicles for damage.
• Any other duties deemed necessary by Management.

Assist with Service Shuttle Dispatch (as needed)

• Take information needed from customer and fill out slip for shuttle service. Must write legibly and completely.
• Provide customer with all information needed to ensure good customer experience with shuttle service.
• Able to handle multi-functions at same time (phone, radio, and logbook).
• Able to dispatch drivers to their assignments in a timely manner, minimizing customer wait-time.
• Able to document all activities accurately.
• Able to speak clearly and efficiently on the radio.
• Should always know locations and destinations of all shuttle vans.
• Any other duties deemed necessary by Management. 

Requirements

Qualifications:

Able to read and comprehend instructions and information. One year of experience operating a computer and a cash register. Professional personal appearance and good customer service skills. Must work well with others and with customers. Must have a valid driver's license and a good driving record. Must be at least 21 years or older. 

Relations with Co-Workers:

Kelley Automotive maintains a work environment that is free from discrimination, retaliation and harassment, and all employees must support those ideals in their interactions with their co-workers, customers and vendors. The specific policies are set forth in the Kelley Team Member Handbook.

Working Conditions:

Will spend time at a desk in an office setting. Will spend a great deal of time doing paperwork. Will spend some time outdoors as needed to ensure that customer gets into their vehicle. May be required to walk customer to their vehicle or bring the vehicle to the customer. Will work on computer. Will have one on one interaction with service technicians, service manager, car porters and customers. Will work weekends. May be required to drive company vehicle. Will be exposed to noise, dust, fumes and other hazardous or nonhazardous materials. Will stand, stoop, kneel, crouch, and reach during shift. 

NOTE: 

THIS IS NOT NECESSARILY AN EXHAUSTIVE LIST OF THE RESPONSIBILITIES, SKILLS, DUTIES, REQUIREMENTS, EFFORTS, WORKINGCONDITIONS ASSOCIATED WITH THIS POSITION. WHILE THIS LIST IS INTENDED TO BE AN ACCURATE REFLECTION OF THE CURRENT JOB, THE DEALERSHIP RESERVES THE RIGHT TO REVISE THE FUNCTIONS, DUTIES AND REQUIREMENTS OF THE JOB OR TO REQUIRE THAT ADDITIONAL OR DIFFERENT TASKS BE PERFORMED WHEN CIRCUMSTANCES CHANGE.  

WE ARE AN EQUAL OPPORTUNITY EMPLOYER