Hybrid Victim Advocacy Manager bei YWCA South Hampton Roads

Description

About YWCA South Hampton Roads

YWCA South Hampton Roads (YWCA SHR) is the oldest and largest multicultural women’s organization in the world. YWCA SHR is dedicated to the fullness of its mission to eliminate racism, empower women and promote peace, justice, freedom and dignity for all.

Serving approximately 11,000 individuals each year, YWCA SHR is a source of strength, courage and empowerment for women and families facing crisis. We are a community catalyst for meaningful change and the advocate for shaping vital impact through quality services responding to the critical needs of survivors of sexual violence and domestic violence. YWCA SHR works across racial, gender, religious and social lines with organizations-partners in all sectors to educate about disparities, advocate for change and provide resources and tools to dismantle oppressive systems.

YWCA SHR is in the midst of a rapid transformation from a well-established direct service provider for women and families facing crisis to an organization working at the intersection of eliminating racism, empowering women and standing up for social justice, helping families and strengthening our community.

About the Position

Under general supervision of the Crisis Services Program Director, responsible for the overall supervision and management of the YWCA SHR Victim Advocacy Program and staff.

ESSENTIAL DUTIES

The essential functions include, but are not limited to the following:

· Recruits, interviews, trains, manages, and evaluates YWCA SHR Victim Advocate staff, volunteers, and interns

· Monitor the performance of Victim Advocates, interns, and volunteers and provide coaching, guidance, and instruction to facilitate continual improvement in client- centered service delivery

· Build a highly capable and engaged workforce by creating a continuous learning orientated work environment

· Facilitate regularly scheduled Victim Advocacy staff meetings, provide and plan for continuing education opportunities

· Serve as staff back-up according to the weekly rotation schedule

· Maintain communication with Crisis Services Program Director to discuss the management of the department, including department needs, client care, and performance of Victim Advocates, interns, and volunteers

· Compile grant reports and ensure advocacy data integrity

· Maintain client case records within the electronic case management system and any data/ grant management software as required by the agency and in accordance with guidelines, policy, and procedure

· Serve as department staff back-up according to the weekly rotation schedule

· Prepare and deliver educational programs to allied professionals, community members, and volunteers

· Serve as a backup to provide advocacy and court accompaniment services during legal proceedings, during law enforcement interviews, at local college campuses, at emergency rooms, at local jails, at magistrate offices, and during forensic exams to primary and secondary victims of interpersonal violence

· Work collaboratively with direct service staff, law enforcement units, Commonwealth Attorney’s, and Victim Witness staff to provide trauma informed comprehensive services to YWCA SHR/Norfolk Family Justice Center clients while maintaining YWCA SHR confidentiality

· Provide crisis intervention counseling, advocacy, information, and referrals to clients

· Attend community coordination meetings as assigned

· Attend staff meetings, volunteer in-service training, and attend related professional activities

· Performs other duties as assigned

QUALIFICATIONS

We will consider exceptional candidates who demonstrate a strong combination of the specific qualifications and skills described below.

Minimum Requirements

Education and Experience

· Bachelor’s degree in Social Work, Criminal Justice, or related Human Services field required. Master’s Degree preferred.

· Must have at least two years’ of management experience and a minimum of two years’ experience working with victims of violence and sexual assault.

Other Requirements

· Must successfully pass a criminal background check

· Must complete the YWCA SHR Onboarding and Advanced Training Program

Skills and Competencies

· Must have experience providing direct supervision to staff, required

· Must have experience recruiting, hiring, and training staff, required

· Must have experience in overall management or coordination of service delivery

· Must possess strong emotional intelligence when performing managerial duties

· Foster a strong, positive team environment and provide coaching and mentorship and guidance to team members as required

· Recognizes vicarious stress and burn out potential and can offer good resources for coping with the demands of the job to Victim Advocates, interns, and volunteers

· Demonstrate proficient knowledge of interpersonal violence, trauma, and a strong commitment to ending violence against women, men, and children

· Demonstrate proficient knowledge of the criminal justice system

· Demonstrate exemplary, effective crisis intervention skills

· Must possess strong organizational skills

· Must be able to work independently, manage multiple priorities, and respond to participants in a professional manner

· Willingness to take initiative and risk, to creatively problem solve and be flexible to work in a changing environment

· Demonstrate the ability to act as an advocate on behalf of clients with a working knowledge of legal, medical, and social service systems

· Demonstrate ability to function as part of a team with co-workers

· Demonstrate ability to work well with people of various ethnic, racial, and socioeconomic backgrounds

· Outstanding interpersonal, written, and oral communication skills, with a proven ability to communicate across diverse audiences

· Demonstrate ability to communicate clearly and effectively both verbally and in writing with a wide range of people, including skills like coaching, conflict resolution, and group facilitation

· Travel is required; must have and maintain reliable transportation

· Requires willingness to work and travel alone

CORE VALUES

The Victim Advocacy Manager is expected to model the YWCA SHR Core Values:

· Compassion

· Honesty

· Integrity

· Ownership

· Responsibility

· Empowerment

WORKING CONDITIONS: Work is performed in a typical office environment with a high standard of confidentiality.

SUPERVISORY RESPONSIBILITIES: This position provides supervision and direction to the Victim Advocacy Services Program staff, interns, and volunteers. This includes general coaching and mentoring, annual performance reviews, goal creation and tracking, timesheet review, new staff onboarding and 90- day review and training as necessary.

PHYSICAL DEMANDS AND WORK ENVIRONMENT: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential duties and responsibilities of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.

· Ability to travel in varying weather conditions.

· Must have the use of sensory skills in order to effectively communicate and interact with other employees and the public through the use of the telephone and personal contact as normally defined by the ability to see, read, talk, hear, handle or feel objects and controls

· While performing the duties of this job, the employee is required to:

• Frequently walk, use hands to finger, climb a ladder, handle or feel objects, tools or controls and talks or hears
• Often required to stand and sit; reach with hands and arms; and stoop, kneel, crouch, bend, squat or crawl
• Ability to lift and carry up to 50 pounds
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus
• The noise level in the work environment is moderately loud
• Physical capability to effectively use and operate various items of office related equipment, such as but not limited to, a personal computer, calculator, copier and fax machine

COMPENSATION

This position offers a salary range of $48,000 - $55,000 that is based on experience, and includes a comprehensive benefits package that includes health, vision, and dental insurance, 17 paid holidays, vacation, sick leave, retirement and other benefits.

We actively welcome all candidates from a wide range of backgrounds who have to fulfill this role - regardless of compensation history. This is a full-time, exempt position.

START TIMEFRAME

Position will be open until filled. Interested applicants are requested to submit cover letter and resume to: Tammy Vicry, HR Director at [email protected].

AMERICANS WITH DISABILITIES ACT (ADA) REQUIREMENTS

YWCA SHR is an Equal Opportunity Employer. ADA requires YWCA SHR to provide reasonable accommodations to qualified individuals with disabilities. Prospective and current employees are invited to discuss accommodations.