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Hybrid Customer Support Team Associate bei Homans Associates

Homans Associates · Braintree, Vereinigte Staaten Von Amerika · Hybrid

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Homans Associates (HA) is a subsidiary of the largest independent HVAC/R distribution company in the world, Watsco, Inc. We proudly distribute the Mitsubishi and Bryant brands of HVAC equipment, as well as a full line of HVAC residential and commercial parts, supplies, and accessories. We have locations throughout New England, New York, and New Jersey. We currently have an opening for a Customer Support Team Associate in our Wilmington, MA branch. There is no relocation assistance offered for this position.

Company Website: http://www.homans.com/

 

As the Customer Support Team Associate you will be responsible for working with the internal branch locations and customer base to expedite orders from our world-class eCommerce platform, and other Homans connection platforms through the logistics chain.

 

Responsibilities of the Customer Support Team Associate:

  • Work with branch locations & customers directly to communicate upcoming and expedite orders.
  • Work on sourcing equipment and materials from inside the company
  • Report up to management any inventory and logistical needs.
  • Communicate with customers on order status and delivery/pick up dates.
  • Work with the customer base to resolve issues.
  • Communicate internally on potential solutions and changes.
  • Support Business Development
  • Identify potential growth opportunities with customers.
  • Hand off these prospects to Business Development Center.
  • Other duties as assigned.
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