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Hybrid Customer Service Representative bei North Atlantic Snow Services, LLC

North Atlantic Snow Services, LLC · Rye, Vereinigte Staaten Von Amerika · Hybrid

43.680,00 $  -  52.000,00 $

Jetzt bewerben

Description

Customer Service Representative:

Atlantic Fuels is seeking an experienced Customer Service Representative to join our team. We are an expanding fuel delivery company based in Rye, NH with a loyal customer base in Seacoast New Hampshire, and southern Maine.


Schedule: Monday - Friday, 7:30 AM - 4:00 PM

Pay Range: $21 - $25 per hour


Key Responsibilities:

  • Handle a high volume of incoming calls, ensuring quality, efficiency, and accuracy at all times.
  • Serve as a first point of contact for customers, visitors, and vendors.
  • Answer, screen, and direct phone calls and emails promptly and courteously.
  • Assist customers with inquiries, resolve concerns, and escalate issues as needed to the appropriate team member.
  • Set up new customer accounts and maintain accurate, up-to-date account data.
  • Process and manage customer tickets efficiently, ensuring proper documentation and follow-through.
  • Complete collection calls and follow-ups on past-due accounts with professionalism and persistence.
  • Support general office operations and assist with projects as assigned.

What We’re Looking For:

  • Strong work ethic – Someone who shows up, follows through, and gets the job done right
  • Accountability – Takes responsibility for their work and owns mistakes when they happen
  • Ability to multitask and stay calm under pressure
  • Excellent communication skills—both written and verbal
  • Strong attention to detail and organizational skills
  • Comfort using computer systems and learning new software (experience with fuel industry systems a plus)


Why Work at Atlantic Fuels?

  • Paid Weekly – Reliable and steady pay schedule
  • Benefits – Health, Dental, Vision Insurance, and 401(k) plans available
  • 6 Paid Company Holidays
  • Paid Time Off
  • Discount Heating Program – Great deals on heating oil, firewood, and wood pellets (if within service area)

Requirements

Qualifications:

  • 2+ years in a customer service, administrative, or office support role
  • Experience with billing or collections is preferred
  • Experience in the fuel, energy, or service industry is a plus
  • Experience with Blue Cow Ignite software strongly preferred
Jetzt bewerben

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