Hybrid HSO - GS - D365 FO Finance & SCM & Manufacturing Support Consultants - Hybrid bei HSO
HSO · Hyderabad, Indien · Hybrid
- Senior
- Optionales Büro in Hyderabad
We are seeking experienced Functional Support Consultants in Finance, SCM (Supply Chain Management), and Manufacturing modules of Microsoft Dynamics 365 Finance & Operations. The selected candidates will work in our Managed Services team, providing L2/L3 application support, resolving functional issues, and ensuring smooth system operations for our global clients.
Key Responsibilities
- Provide L2/L3 functional support for assigned D365 F&O modules – Finance, SCM, and/or Manufacturing.
- Manage and resolve incidents, service requests, and minor enhancements within agreed SLAs.
- Perform root cause analysis for recurring issues and recommend preventive measures.
- Collaborate with end users, business stakeholders, and technical teams to troubleshoot and resolve functional problems.
- Configure and update module-specific settings as per support requirements.
- Document business requirements for change requests and liaise with development teams for customization.
- Conduct system testing (unit, regression, and UAT) for fixes and enhancements.
- Ensure all activities are recorded in the ticketing system as per HSO standards.
- Support deployment activities and provide post-deployment assistance.
- Deliver end-user training and knowledge transfer sessions when needed.
Requirements
Required Skills & Experience
For Finance Support Consultants:
- 5–8 years’ experience in D365 F&O / AX Finance modules (GL, AP, AR, Bank, Fixed Assets, Budgeting, Project Accounting, Expense Management).
- Strong finance domain knowledge; professional qualifications (CA/ICWA/CPA) are an advantage.
For SCM Support Consultants:
- 5–8 years’ experience in D365 F&O / AX SCM modules (Procurement & Sourcing, Inventory Management, Sales Order Processing, Warehouse Management, Master Planning).
- Understanding of end-to-end supply chain processes.
For Manufacturing Support Consultants:
- 5–8 years’ experience in D365 F&O / AX Manufacturing modules (Production Control, BOM, Routes, Shop Floor Control, Resource Scheduling).
- Good grasp of manufacturing operations and planning processes.
Common Skills:
- Experience in Managed Services / Application Support environments.
- Knowledge of ITIL processes and experience with ticketing tools.
- Strong problem-solving, analytical, and communication skills.
- Microsoft Dynamics 365 F&O certifications preferred.
Education
- Bachelor’s degree in Commerce, Finance, Engineering, Supply Chain, or related field.
- Domain-specific certifications or professional qualifications are a plus.
Work Mode & Schedule
- Hybrid – Hyderabad office (3 days onsite, 2 days remote).
- Regular working hours with flexibility for extended support during high-priority incidents or deployments.
Why Join HSO?
- Be part of a globally recognized Microsoft partner.
- Work in a collaborative environment with exposure to international projects.
- Opportunities for continuous learning and certification.
- Competitive compensation and benefits package.
Benefits
Benefits:
· Health Insurance
· Food Coupons
· Gym and Telephone/Internet bill Reimbursement
· Leave Travel Allowance (can be claimed only twice in a block of FOUR calendar years)
· PF
· NPS (Optional)
· HSO Perks
· Great Work Culture
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