Hybrid Operations Assistant at Plantations at Haywood Apartments bei NHE, Inc.

Operations Assistant

Location: Plantations at Haywood- Greenville, SC

Summary 

Under regular supervision of the Community Manager, the Operations Assistant is responsible for effectively supporting the needs of the Community Manager and other office staff by implementing and upholding administrative systems, procedures, policies, and organizational support.

 I.  ESSENTIAL DUTIES AND RESPONSIBILITIES

• Demonstrate strong sales and customer service skills to both internal and external customers
• Performs general clerical duties to include but not limited to photocopying, faxing, mailing, scanning, filing, and preparation of routine correspondence and memoranda in accordance with instructions.
• Ability to plan, organize and prioritize tasks according to schedules and deadlines.
• Ability to multitask and thrive in a deadline-oriented work environment.
• Proficiency with maintaining accurate records and reports.
• Must have excellent communication skills, both verbal and in writing.
• Maintains and creates files per NHE, Inc. filing system and ensures that filings are maintained and current.
• Assures that the work meets quality and production standards by reviewing the work for accuracy and proper completion.
• Conduct billing, file, utility, dashboard, and Net Vendor (compliance) audits.
• Perform work order audits, including callbacks and follow-ups.
• Complete knowledge checks for Elise AI leasing assistant.
• Assist Readiness Maintenance Supervisor with Yardi UAD updates and audits.
• Maintain and update the electronic turn board, coordinating with the Readiness Maintenance Supervisor to keep all scheduling on track.
• Perform unit inspections (Move-out statement/charges, pre-move-ins, and units on notice).
• Handle vendor outreach for missing invoices.
• Generate and deliver violation and other miscellaneous notices.
• Manage resident communications.
• Lead follow-up & tours as needed.
• Complete required Grace Hill and KnowBe4 training
• Review and approve personal timecard for payroll purposes.
• Assist with leasing tasks as needed.
• This job description does not list all functions and tasks. Job functions may be added, deleted, or modified at any time by your management team.

II. SUPERVISORY RESPONSIBILITIES

None

III. QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed are representative of the knowledge, skill, and/or ability required.  Must be able to maintain confidentiality with matters you assist with and/or see/hear. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

IV. EDUCATIONAL AND/OR EXPERIENCE

Educational level typically acquired through completion of high school; six months related experience and/or training; or equivalent combination of education and experience.

V. SKILLS & QUALIFICATIONS

In addition to the essential duties and responsibilities noted above, the following skills and abilities are required for the performance of the essential duties of the job.  Employees in this job perform and oversee a variety of general office support assignments where the processing of documents and recording, retrieving, and distribution of data or information are an essential and/or substantial part of the work.

Previous experience in an office setting required. Ability to maintain confidentiality is critical.  One must be an experienced administrative professional who is dependable and highly organized with business maturity, discretion, enthusiasm, a positive attitude.  The ideal candidate would be a self starter who can work independently and follow direction with sound judgment. Proficient reading and math skills are a must.

VI. PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; talk or hear; and while performing the duties of this job, the employee will regularly experience wrist motion. The employee is occasionally required to stand; walk; reach with hands and arms; and stoop, kneel, crouch, or crawl.

The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, and ability to adjust focus.

VII. WORKING CONDITIONS AND ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  While performing the duties of this job, the employee regularly works alone. The employee is occasionally exposed to outside weather conditions. The noise level in the work environment is usually moderate.

VIII. POLICIES AND PROCEDURES

The employee in this job must be knowledgeable about the company's policies and procedures as described in the company Employee Handbook.

BENEFITS

All full-time employees are eligible to participate in our benefits program.  NHE offers:

• Health Insurance (HDHP or PPO)
• Vision Insurance
• Short-Term Disability
• Long-Term Disability
• Group Life Insurance
• Health Savings Account (offered for HDHP plan)
• Flexible Spending Account (FSA)
• Employee Assistance Program (EAP)
• 401k Retirement plan
• 11 Paid Holidays (includes Birthday Holiday)
• Up to 130 hours of PTO

About NHE, Inc.

As a diverse real estate management company, we appreciate the importance that professionalism, caring service and relationships have on providing quality services to residents and property owners alike. We work to provide superior service by capitalizing on our vast experience, dedicated employees and investments in technology, training and certification.

Based in Greenville, South Carolina, NHE is a leader in homeowner association management services, multi-family and apartment management solutions, and consults with owners and operators to determine best practice operations.

 EOE