By applying to this position, your application will be submitted to Princess Cruises' internal Talent Acquisition team. A professional recruiter will contact you shortly if your qualifications align with our hiring requirements. As the world's leading cruise line, we understand that our guests have high expectations of us, and we have high expectations of our team members. We appreciate your patience as we carefully review each candidate.
Set a course for adventure with Princess Cruises! The employer of choice in the cruise industry, our fleet of Love Boats offer exceptional facilities and extensive professional development and recreational programs for our valued teammates who hail from more than 60 countries around the globe.
An iconic brand beloved by millions, we love people who love what they do and work together to help our guests create a lifetime of wonderful memories while providing friendly, attentive and authentic service like only Princess can.
As a member of the Princess Family, you’ll enjoy a truly adventurous career with excellent incentives, unlimited opportunities for growth, and ports of call that will leave you breathless.
Key Responsibilities
Supports the Guest Services Director by driving a personalized guest and teammate centric & experience culture, reducing friction points and mitigating negative surprises.
Ensures utilization of Princess MedallionClass products, services and applications to drive engagement in delivering a guest and teammates centric experience.
Listens to guest concerns with empathy and always demonstrates genuine interest.
Promptly responds to guest requests and concerns and takes appropriate follow-up action
Maintains a high level of knowledge of OceanMedallion and the MedallionClass Vacation experience.
Fully embraces the Service Excellence platform and philosophy.
Stays updated on changes and improvements to the MedallionClass Vacation experience.
Identifies opportunities to improve processes; learns and applies new skills to improve the quality and efficiency of day-to-day activities.
Reports directly to the Guest Services Director.
Applies knowledge of guest service, company products, and policies and procedures to resolve Guest concerns.
All duties must be completed following the company Core Values and all aspects of the Service Essentials program.
Skills, Knowledge & Expertise
Demonstrated ability to speak effectively before large groups of people
Strong microphone skills
Command of the English language, both verbal and written
Two years of experience in a hotel or resort guest-facing role preferred
Proven leadership skills required
Demonstration of OCEAN knowledge
Proficiency in the use of computer-based programs
Job Benefits
Embark on a career adventure like no other! As part of the Princess Cruises team, you’ll enjoy:
A competitive salary package.
Your own comfortable single cabin - your private space to relax and recharge.
Company-paid travel to and from the ship, so you can focus on the journey ahead.
Access to exclusive areas and benefits onboard (depending on the rank and occupational group).
A vibrant recreation and welfare program designed to support your well-being and work-life balance.
Access to exceptional learning and development opportunities to grow your skills and advance your career.
The chance to travel the world, exploring exciting destinations while doing what you love.
A welcoming, inclusive, and dynamic work environment where your contributions are valued.
Join us and become part of a global team that’s passionate about delivering unforgettable experiences—both for our guests and for one another.
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