Hybrid Lead Host - Becca Restaurant & Garden, The Historic Cavalier Hotel bei Professional Hospitality Resources, Inc. and Ocean Beach Club LLC
Professional Hospitality Resources, Inc. and Ocean Beach Club LLC · Virginia Beach, Vereinigte Staaten Von Amerika · Hybrid
- Junior
- Optionales Büro in Virginia Beach
Level One
- Responsibilities of Gold Key|PHR hourly Associates:
- Know your job.Complete job skills training and possess a clear knowledge of the job, know property standards, listen attentively in Pre-shift and ask for clarification of assignments and expectations. Apply experience and training to accomplish tasks.
- Be on time.Follow attendance guidelines and reports to work on time, and in uniform and follow clock in and out procedures.
- Be on stage.Associates are friendly, approachable, and always willing to assist. Associates must follow property personal appearance standards, is well groomed, in uniform and practices good personal hygiene
- Serve.Conduct yourself professionally and collaboratively with Guests and fellow Associates an in accord with the company’s service culture, “The Keys to Making it Right.”
- Work smart.Understand the needs of the shift, use resources properly, complete all assignment methodically and promptly without losing attention to details.
- Use your tools. Use the approved tools and checklists to complete assigned tasks.
- Measure Up.Associate produces work that meets the standards of the department in terms of volume and quality. Associate meets goals and measures as defined by Department Leadership.
- Respect the space.Keep your work area clean and organized. Report any deficiencies promptly to your Supervisor.
- Be safe.Report unsafe work conditions or practices and safety or security violations in accordance with company policy.
- Support the Team:Cooperate with other associates and supervisors striving to create a positive work environment. Support team efforts through carrying out responsibilities in a constructive and professional manner.
- Other duties as assigned.
- Delegates tasks to host staff during each shift
- Responsible for the training of new host staff
- Reports directly to the Maitre d' with reservations or guest issues
- Assists in the overall flow and seating in the restaurant
- Greet Guests in a friendly & courteous manner upon entering & exiting the restaurant.
- Gather necessary guest information needed to provide the best seating accommodations.
- Inform guests of information related to seating such as approximate wait times & offering suggestions for more timely seating.
- Provide guest seating in a courteous, safe, & efficient manner.
- Provide guests with helpful menu information & personal recommendations to assist with the ordering process.
- Perform assigned side work developed to maintain general organization & cleanliness of the host station & all related areas.
- Organize, inventory, & sell retail items (if applicable).
- Continually communicates all seating needs to all appropriate management, server assistants, kitchen staff, & servers to ensure optimum seating is achieved.
- Provide general information for all Guests as requested.
- Successfully complete all other duties assigned
Experience | Previous Experience in the restaurant or hotel industry is a plus |
Skill | Previous working experience with computers is a bonus |
Education | High School |