Improvado is a fast-growing, AI-powered marketing intelligence platform trusted by global enterprises like ASUS, Docker, and Activision. We simplify complex data for marketing teams, enabling smarter budget decisions, campaign optimization, and ROI growth. Fresh off a $34M Series A funding round, we’re scaling rapidly and seeking passionate problem-solvers to join our mission.
Your Impact
As a Technical Support Analyst, you’ll be the frontline hero for marketers, resolving critical data problems that drive their strategic decisions. Your work ensures our platform delivers accurate, actionable insights—directly impacting client success and our product’s evolution.
What You´ll Do
Solve Complex Data Challenges: Investigate issues like missing Reddit conversions by tracing data pipelines from source (API) to SQL transformations.
Engage & Empower Customers: Communicate via Helpdesk (Jira) and sometimes using video calls (Google Meet), turning technical roadblocks into trust-building moments.
Drive Product Excellence: Collaborate with Engineering, Product, and Customer Success teams to escalate bugs and shape solutions.
Become a Platform Expert: Master Improvado’s tools (SQL) and marketing APIs (Facebook, Reddit) to deliver swift, accurate resolutions.
Build Knowledge: Document recurring cases to streamline future troubleshooting.
What You Bring
Technical Proficiency:
1+ year in technical support or a similar role.
SQL skills (SELECT, filtering, aggregates); familiarity with window functions or ClickHouse/Postgres is a plus.
Customer-First Mindset: Passion for translating technical details into clear, empathetic solutions.
Collaborative Spirit: Thrive in cross-functional teams and fast-paced environments.
Fluent English: Communicate complex ideas clearly to global clients.
How hiring process looks like
Homework assignment (very light, less than 30 minutes)
HR interview with two live SQL tasks
Final interview with the hiring manager
Why Improvado
Work Flexibly: Remote-first culture with asynchronous collaboration and results-driven hours.
Shape the Future: Work directly with enterprise clients and influence a product used by industry leaders.
Generous Time Off: 27 days PTO + US holidays
Vibrant Culture
Ready to Untangle Data & Empower Marketers?
If you’re curious, proactive, and eager to grow in a scaling startup, apply today! Let’s transform marketing intelligence together.
Diese Cookies sind für das Funktionieren der Website erforderlich und können in unseren Systemen nicht abgeschaltet werden. Sie können Ihren Browser so einstellen, dass er diese Cookies blockiert, aber dann könnten einige Teile der Website nicht funktionieren.
Sicherheit
Benutzererfahrung
Zielgruppenorientierte Cookies
Diese Cookies werden über unsere Website von unseren Werbepartnern gesetzt. Sie können von diesen Unternehmen verwendet werden, um ein Profil Ihrer Interessen zu erstellen und Ihnen an anderer Stelle relevante Werbung zu zeigen.
Google Analytics
Google Ads
Wir benutzen Cookies
🍪
Unsere Website verwendet Cookies und ähnliche Technologien, um Inhalte zu personalisieren, das Nutzererlebnis zu optimieren und Werbung zu indvidualisieren und auszuwerten. Indem Sie auf Okay klicken oder eine Option in den Cookie-Einstellungen aktivieren, stimmen Sie dem zu.
Die besten Remote-Jobs per E-Mail
Schliess dich über 5'000+ Personen an, die wöchentlich Benachrichtigungen über Remote-Jobs erhalten!