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Hybrid D365 System Administrator bei Hunting PLC

Hunting PLC · Houston, Vereinigte Staaten Von Amerika · Hybrid

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  • Learn and understand the "as is" environment to be able to provide functional expertise and knowledge of the existing business practices.
  • Provide end user training and assist users with day-to-day issues, problems, and questions.
  • Collaborate with end users, project manager and management for system enhancements and upgrades.
  • Work collaboratively with team members to troubleshoot and resolve Dynamics 365 issues.
  • Propose tangible solutions to avoid repeatable errors.
  • Provide guidance for system changes and enhancements.
  • Identify continuous improvement opportunities for assigned systems and processes.
  • Create user accounts, delete accounts, create/changes permissions by account; user profiles, page layouts, security in Dynamics 365.
  • Create and/or enhance end user documentation / SOP and resolve daily execution issues with end users.
  • Ability to troubleshoot functional aspects of D365 as per tickets submitted by end users.
  • Update and maintain Hunting’s Standard Dynamics 365 Training material.
  • Provide detailed documentation on issues that need to be escalated to our Microsoft Support Partner
  • Ensures Change Request process is being followed as documented in Hunting’s IT policies.
  • Updates and maintains regression testing procedures within LCS.
  • Assist with answering questions related to the end of year audit.
  • Provided support during UAT and regression testing with quarterly updates to Dynamics 365.
  • Quickly identify technical issues versus functional issues as per tickets submitted by end users.
  • Assist in the creation and maintenance of Power BI reports.
  • Complete special projects and provide project support as requested by senior leadership.
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