Hybrid Quality Assurance Supervisor - Crisis Services bei Lenape Valley Foundation

Join Our Team

If you're seeking a truly rewarding leadership opportunity, consider joining Lenape Valley Foundation’s Crisis Services team. Based in our Doylestown (Bucks County) location, this is a full-time position with flexible hours from Monday to Friday, along with shared on-call supervisor responsibilities.

Ready to make a difference in your community and grow your leadership career? Apply today and become part of a compassionate, mission-driven team at Lenape Valley Foundation.

What We Offer

• Paid training
• Potential free supervision hours toward licensure
• Significant shift differentials for overnight and weekend shifts
• 403(b) Retirement Plan
• FULL TIME Benefits Package Includes:
  1. Generous PTO Policy
     • 15 PTO Days, 10 Paid Sick Days, 4 Paid Personal Days, 7 Paid Holidays, 5 Paid Conference Days
  2. Medical, Dental, and Vision Insurance
     • Credit available for medical opt-out
  3. Flexible Spending Account (FSA)
  4. Long-Term Disability and Basic Life Insurance
  5. Employee Assistance Program (EAP)
  6. Continuing Education Assistance Program
  7. Access to student loan management and repayment support

What You Bring

• Master’s degree in psychology, sociology, social work, criminal justice, or education
• Minimum of 2 years direct crisis service delivery experience
• Robust knowledge of Pennsylvania crisis services and involuntary commitment procedures
• Proficiency in Office 365 and electronic health record (EHR) documentation
• Valid driver’s license and willingness to drive to different locations within Bucks County
• Ability to meet the physical demands of the role, with or without accommodation

Your Role

• Oversee and coordinate Lenape Valley Foundation’s Crisis Services quality assurance initiatives
• Develop and track key performance indicators (KPIs) and monthly data trends
• Provide administrative and clinical supervision to ensure adherence to quality standards
• Support crisis workers with clinical and administrative needs
• Lead the implementation and maintenance of clinical quality assurance systems
• Assist in EHR service/report development and conduct monthly clinical chart audits
• Participate in recruiting, hiring, and training new staff
• Supervise the Crisis Administrative Assistant
• Support state, county, and Magellan Behavioral Health Audits
• Share supervisor on-call responsibilities with other Crisis Program Supervisors

About Lenape Valley Foundation

Since 1958, Lenape Valley Foundation (LVF) has been a trusted non-profit provider of essential human services in Bucks and Montgomery Counties. Our mission is to partner with individuals facing mental health, substance use, or developmental challenges as they pursue personal goals and improved quality of life.  With over 30 programs and a commitment to evidence-based care, LVF continues to evolve to meet community needs.

Our Commitment To Diversity and Inclusion

LVF is an Equal Opportunity Employer.  We are committed to fostering a workplace that respects and celebrates diversity.  We welcome applicants of all backgrounds and ensure a discrimination and harassment free environment where everyone is treated with dignity.